IT44259: IBM SPECTRUM PROTECT PLUS APPLIANCE SYSTEM LOG COLLECTION CAN GENERATE CORRUPTED/INCOMPLETE BUNDLE

APAR status

• Closed as program error.

Error description

• Under specific conditions, the system logs collection can fail
  to produce the expected log bundle.
  It will be either corrupted or incomplete.
  This can happen on very busy/large environments producing large
  amounts of log data.
  When the amount of data to bundle is very large, it takes too
  long to transfer it and can lead to a connection time out which
  results in the corrupted/incomplete log bundle.
  This connection time out is seen when the system logs are
  generated via the appliance command line with the command :
  sudo /opt/ECX/tools/logcollect/logcollect
  
  The error after several minutes processing will be :
  
  raise ChunkedEncodingError(e)ChunkedEncodingError:
        ('Connection broken: IncompleteRead(15 bytes read)',
        IncompleteRead(15 bytes read))
  
  IBM Spectrum Protect Plus Versions Affected:
  IBM Spectrum Protect Plus 10.1.x
  
  Additional Keywords: SPP, SPPLUS, TS012144808,
                       "Storage Protect Plus"
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus level 10.1.1 till 10.1.15          *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See Error Description                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in IBM Spectrum Protect Plus level     *
  * 10.1.15.1 and 10.1.16. Note that this is subject to change   *
  * at the discretion of IBM.                                    *
  ****************************************************************
  

Problem conclusion

• Large SPP deployments can accumulate a large number of logs,
  which causes the system log download to fail. This failure
  occurs because the volume of data to be transferred requires too
  much time, which terminates the HTTPS connection between SPP and
  the user's browser (or the system log download command line
  tool). IBM Spectrum Protect Plus 10.1.15.1 and 10.1.16 introduce
  a Global Preference ("Download job storage logs only when job is
  unsuccessful"), which allows a user to configure IBM Spectrum
  Protect Plus to skip the downloading of storage logs for
  successfully completed jobs. This reduces the size of the system
  log collection, making it much more likely that the HTTPS system
  log download can be completed. Note: Storage logs are often
  pertinent only for failed jobs (to see what caused the failure),
  and it is unlikely that the storage logs will be needed for
  troubleshooting or triaging successfully completed jobs.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• Platform
  

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels