APAR status
Closed as program error.
Error description
The IBM Spectrum Protect for Virtual Environments: Data Protection for VMware data mover scheduler service dsmcsvc.exe can crash during the scheduled VM backup. No dsmcrash dump files are created and the Windows event log does not report a faulting dsm application. No relevant messages are listed in the scheduler and error log file. The scheduler log file does not list any messages after the crash until dsmsvc.exe restarts. The crash may occur irrespective of whether the scheduler service is managed by the Client Acceptor Daemon or not. A client trace with vddk trivia log level will show messages like the following: [date time] [pid] [tid] : ..\..\common\vm\vmvddksdk.cpp(1371): [date time] panic -[tid] [Originator@xxxx sub=Default] [date time] [pid] [tid] : ..\..\common\vm\vmvddksdk.cpp(1371): --> Panic: Win32 exception: Access Violation (0xc0000005) ======================= Affected product versions: IBM Spectrum Protect for Virtual Environments: Data Protection for VMware 8.1.10 and later on all supported Windows platforms ======================= Additional Keywords: TS006087526 tsm tdpvmware storage protect
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect for Virtual Environments: Data * * Protection for VMware 8.1.10 - 8.1.20 on Microsoft Windows * * and Linux * **************************************************************** * PROBLEM DESCRIPTION: * * See ERROR DESCRIPTION * **************************************************************** * RECOMMENDATION: * * Apply the fixing level when available. This problem is * * currently projected to be fixed in Data Protection for * * VMware level 8.1.21. Note that this is subject to change at * * the discretion of IBM. * ****************************************************************
Problem conclusion
The VMware VDDK is ugraded to version 8.0.2, which includes the fix for this issue.
Temporary fix
Comments
APAR Information
APAR number
IT44177
Reported component name
TSM FOR VE DP V
Reported component ID
5725TVEVM
Reported release
81W
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2023-07-17
Closed date
2023-11-20
Last modified date
2023-11-20
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TSM FOR VE DP V
Fixed component ID
5725TVEVM
Applicable component levels
[{"Business Unit":{"code":"BU029","label":"Software"},"Product":{"code":"SS8TDQ","label":"Tivoli Storage Manager for Virtual Environments"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"81W"}]
Document Information
Modified date:
21 November 2023