IT44080: NOT ABLE TO MIGRATE DATA COLLECTION FROM DATA COLLECTOR TO CALL HOME WITH CLOUD SERVICES

APAR status

• Closed as program error.

Error description

• Prior to the 2Q23 update being deployed, customer tried to
  configure data collection of device via call home cloud service
  and clicked the Approve button in the toast notification.
  Since the device was already added in Storage Insights(data
  collection happening via Data Collector), so nothing happened
  but the click on  approve created an entry for the device in
  Call Home Storage Systems.Post the 2Q23 update being
  deployed, when customer tried to configure device with call
  home cloud service the Toast notification/Option to switch data
  Collection from Data Collector to Call home with Cloud Service
  is not triggered, and thus the migration of data collection from
  Data Collector to Call Home with cloud services cannot be
  initiated.
  

Local fix

• NA
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users migrating storage device from     *
  * Data Collector to Cloud Services prior to 2Q23 Storage       *
  * Insights update                                              *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Prior to the 2Q23 update being deployed, if a customer       *
  * attempted to configure data collection of a device via       *
  * Call Home Cloud Services, and clicked the "Approve"          *
  * button in the notification, there was a chance the           *
  * operation would fail, and cause failure in the future when   *
  * attempting to migrate off of using a Data Collector.         *
  *                                                              *
  * This happened since the device was already added in          *
  * Storage Insights (and data collection was occurring via      *
  * Data Collector), so nothing happened when customer           *
  * clicked on "Approve", however, Storage Insights created      *
  * an entry for the device in "Call Home Storage Systems".      *
  * Following the 2Q23 update being deployed, when               *
  * customer tried to configure device with Call Home Cloud      *
  * Services the notification / option to switch data Collection *
  *                                                              *
  * from Data Collector to Call home with Cloud Service is       *
  * not triggered, and thus the migration of data collection     *
  * from Data Collector to Call Home with cloud services         *
  * cannot be completed.                                         *
  *                                                              *
  *                                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * If you encounter this problem contact IBM Support to         *
  * assist with the migration to Call Home Storage Systems.      *
  ****************************************************************
  This issue is a race-condition where the event of attempting
  migration to Call Home Storage Systems occurred before
  the 2Q23 update of Storage Insights.
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 3Q23   [ 54X-IBM-SI ]
  ( release target 3Q 2023 / July )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels