IT44072: "CTGGA0844 FAILED TO FIND MATCHING STORAGE SERVER" ON CATALOG BACKUP TO CLOUD

APAR status

• Closed as program error.

Error description

• Starting with version 10.1.12, IBM Storage Protect Plus has the
  capability to back up the catalog directly to cloud storage.
  
  Cloud storage includes all Amazon Simple Storage Service (S3)
  compatible cloud storage except the IBM Storage Protect
  repository server which is not supported.
  
  The wizard to create an SLA policy for the IBM Spectrum Protect
  Plus catalog to back up to cloud storage incorrectly allows to
  select a repository server.
  
  An attempt to protect the catalog to a repository server target
  will fail with the following messages in the job log :
  
  ERROR,..,CTGGA0844,Failed to find matching storage server.
  ERROR,..,CTGGA2288,Failed to execute task: Failed to find
  storage server for site  :1
  
  IBM Spectrum Protect Plus Versions Affected:
  IBM Spectrum Protect Plus 10.1.12 and later
  
  Additional Keywords: SPP, SPPLUS, TS013137376
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus 10.1.12, 10.1.13, 10.1.14 and      *
  * 10.1.15                                                      *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See Error Description                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply the fixing level when available. This problem is fixed *
  * in IBM Spectrum Protect Plus levels 10.1.15.1 and 10.1.16.   *
  * Note that this is subject to change at the discretion of     *
  * IBM.                                                         *
  ****************************************************************
  

Problem conclusion

•    Prior to IBM Spectrum Protect Plus 10.1.15.1 and 10.1.16, the
  IBM Spectrum Protect Plus User Interface (UI) Catalog Backup
  page would allow users to select a repository server as a cloud
  backup target, even though repository servers were are not
  supported as catalog backup targets. Since IBM Spectrum Protect
  Plus 10.1.15.1 and 10.1.16, repository servers are no longer
  displayed as valid catalog backup targets.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• Platform UI
  

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels