IT44051: UNRESPONSIVE IBM STORAGE PROTECT PLUS GUI AND/OR UNABLE TO LOGIN INTO THE GUI WHEN COPY TO AZURE CLOUD IS USED

APAR status

• Closed as program error.

Error description

• The IBM Storage Protect Plus appliance GUI can become
  unresponsive and GUI login attempts fail when the virgo service
  is down.
  This APAR applies when the following two conditions are met :
  1. The cause of the virgo service crash is an out of memory
  condition as seen in the output of the command 'sudo systemctl
  status virgo -l':
    ...startup.sh[8821]: Exception: java.lang.OutOfMemoryError
  thrown from the UncaughtExceptionHandler in thread
  "DefaultQuartzScheduler_Worker-9"
    ...startup.sh[8821]: Exception: java.lang.OutOfMemoryError
  thrown from the UncaughtExceptionHandler in thread
  "DefaultQuartzScheduler_Worker-7"
  AND
  2. Copy to Azure cloud is used
  
  The frequency of the memory full condition depends on the
  available system memory and copy to cloud workload.
  Adding more memory to the appliance or decreasing the copy to
  cloud workload will allow for more uptime for the appliance
  between crashes.
  
  IBM Storage Protect Plus Versions Affected:
  IBM Storage Protect Plus 10.1.9 and later
  
  Additional Keywords: SPP, SPPlus, TS011682910, offload, memory,
  leak, crash, AZURE
  

Local fix

• Restart the IBM Storage Protect Plus appliance.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus level 10.1.9 till 10.1.15.1        *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See Error Description                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply the fixing level when available. This problem is fixed *
  * in IBM Spectrum Protect Plus level 10.1.15.1 and 10.1.16.    *
  * Note that this is subject to change at the discretion of     *
  * IBM.                                                         *
  ****************************************************************
  

Problem conclusion

• Before IBM Spectrum Protect Plus level 10.1.15.1, there was a
  known memory leak when performing a cloud offload, such as an
  Azure offload. This memory leak would cause memory to accumulate
  over time as more cloud offload jobs were run, eventually
  causing the IBM Spectrum Protect Plus appliance to crash from
  memory exhaustion. The memory leak has been fixed since IBM
  Spectrum Protect Plus 10.1.15.1 and later, which resolves the
  memory exhaustion crash.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels