IT43945: ON A FUJITSU VTL EMULATING AN ADIC SCALAR 10 LIBRARY, VOLUME USAGE FAILS WITH ANR8300E OP=8401C058,CC=0,KEY=FF,ASC=FF

8.1.20.000-IBM-SPSRV-WindowsX64
8.1.20.000-IBM-SPSRV-Linuxx86_64
8.1.20.000-IBM-SPSRV-Linuxs390x
8.1.20.000-IBM-SPSRV-Linuxppc64le
8.1.20.000-IBM-SPSRV-AIX

APAR status

• Closed as program error.

Error description

• On an ADIC Scalar 10 library which is emulated by a Fujitsu VTL,
  a volume mount request fails with ANR8300E I/O error on library
  NPTC1I2_VJL00B (OP=8401C058, CC=0, KEY=FF, ASC=FF, ASCQ=FF,
  SENSE= **NONE**
  
  
  A server actlog shows for example for a Space Reclamation:
  ANR1040I Space reclamation started for volume xxxx, storage pool
  >stgpool<
  ANR8300E I/O error on library NPTC1I2_VJL00B (OP=8401C058, CC=0,
  KEY=FF, ASC=FF, ASCQ=FF, SENSE= **NONE**
  ANR8381E LTO volume TJ5595 could not be mounted in drive xxxxxxx
  (\\.\Tapexxxxxx).
  ANR1401W Mount request denied for volume xxxxx - mount failed.
  ANR1081E Space reclamation is ended for volume xxxxx. Storage
  media is inaccessible.
  
  
  A server trace with traceflag MMS and a devicedriver trace
  LIBRARYDD shows:
  10:42:05.432 [372][dd_lib.c][3971][ds_lb_ioctl]: ds_lb_ioctl:
  processing ADSM_LBIOC_MOVE_MEDIUM
  10:42:05.432 [372][remote_util.c][324][ps_copy_bytes]: copying
  16 bytes from 0x0000004B51DFE390 to 0x0000004B51DFDDC0
  10:42:05.432 [372][dd_lib.c][4087][ds_lb_ioctl]: ds_lb_ioctl:
  moving medium from 9691 to 315
  10:42:05.432 [372][dd_build.c][214][dd_build_cdb]: dd_build_cdb:
  vendor_id = ADIC     product_id = Scalar 10K
  
  10:42:05.432 [372][dd_build.c][216][dd_build_cdb]:
  dd_build_cdb: product_revision_level = 1.6
  
  10:42:05.432 [372][dd_build.c][336][dd_build_cdb]:
  dd_build_cdb: 0x000001EBA8B2AD20 op_code = 0xa5 SCSI command =
  Move Medium
  10:42:05.432 [372][dd_build.c][358][dd_build_cdb]: dd_build_cdb:
  lun_id = 0x0 byte1 = 0x0
  10:42:05.433 [372][dd_build.c][812][dd_build_cdb]: dd_build_cdb:
  scratch_mount_req = 0 supported -1
  10:42:05.433 [372][dd_scsi.c][236][dd_scsi_cmd]: dd_scsi_cmd
  length 0 command 24 lbp = 0
  10:42:05.433 [372][dd_scsi.c][267][dd_scsi_cmd]: dd_scsi_cmd:
  dev_p 0x000001EBA8B2AD20 dev_p->cdb_p 0x000001EBA8B2B400
  cmd_len= 12
  10:42:05.433 [372][dd_scsi.c][269][dd_scsi_cmd]: dd_scsi_cmd:
  command 24  timeout 960  data_len 0
  10:42:05.433 [372][dd_scsi.c][271][dd_scsi_cmd]: dd_scsi_cmd:
  scsi_data_address 0x0000000000000000 exec_mode 0x1
  10:42:05.433 [372][dd_scsi.c][277][dd_scsi_cmd]: dd_scsi_cmd:
  0x000001EBA8B2AD20 CDB a5 00 00 01
  10:42:05.433 [372][dd_scsi.c][280][dd_scsi_cmd]: dd_scsi_cmd:
  0x000001EBA8B2AD20 CDB 25 db 01 3b
  10:42:05.433 [372][dd_scsi.c][283][dd_scsi_cmd]: dd_scsi_cmd:
  0x000001EBA8B2AD20 CDB 00 00 00 00
  10:42:05.433 [372][dd_scsi.c][286][dd_scsi_cmd]: dd_scsi_cmd:
  0x000001EBA8B2AD20 CDB 00 00 00 00
  10:42:05.433 [372][wpdd_util.c][155][ps_get_iorb]: ps_get_iorb:
  allocated iorb at 0x000001EBA8A1B440
  10:42:05.434 [372][wpdd_scsi.c][81][ps_scsi_execute]: cmd =
  0xa5, data address = 0x0000000000000000
  10:42:05.434 [372][wpdd_scsi.c][91][ps_scsi_execute]: not erp
  mode, iorb_p = 0x000001EBA8A1B440
  10:42:05.434 [372][wpdd_scsi.c][130][ps_scsi_execute]: sending a
  passthru request to handle 77412
  ==>	16 minutes till the MOVE MEDIUM fails
  10:58:03.904 [372][wpdd_scsi.c][143][ps_scsi_execute]:
  IOCTL_SCSI_PASS_THROUGH_DIRECT failed, rc = 1117
  10:58:03.904 [372][dd_scsi.c][352][dd_scsi_cmd]: lbp flag = 0
  10:58:03.904 [372][wpdd_util.c][104][ps_free_iorb]: freeing
  iorb_p at 0x000001EBA8A1B440
  10:58:03.905 [372][dd_lib.c][4092][ds_lb_ioctl]: ds_lb_ioctl:
  Move Medium failed, rc = 1117
  
  
  The IBM Spectrum Protect driver sets the timeout value to 16
  minutes for the MOVE MEDIUM command to a Scalar 10K tape library
  on all platforms.
  
  If there is a high workload on the Scalar 10K tape library this
  timeout value is not enough to get the volume mounted.
  This APAR is to increase the timeout value for the MOVE MEDIUM
  on the IBM Spectrum Protect device driver.
  
  IBM Spectrum Protect versions Affected:
  
  IBM Spectrum Protect Version 8.1.13.000 and above on all
  supported platforms for ADIC Scalar 10 libraries emulated by a
  Fujitsu VTL
  
  Additional Keywords: TS011328868 library drive mount hardware
  error VTL Scalar
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All IBM Spectrum Protect server users of ADIC SCALAR 10 tape *
  * library emulated by Fujitsu VTL.                             *
  *                                                              *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available.                           *
  * This problem is currently projected to be fixed in level     *
  * 8.1.20.                                                      *
  * Note that this is subject to change at the discretion of     *
  * IBM.                                                         *
  ****************************************************************
  

Problem conclusion

• This problem was fixed.
  Affected platforms for reported release: AIX, Linux, and
  Windows.
  Platforms fixed: AIX, Linux, and Windows.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels