IT43763: STORAGE DEVICES STILL SHOW AS INVALID CREDENTIALS AFTER A SUCCESSFUL MODIFY CONNECTION TO CHANGE PASSWORD

APAR status

• Closed as program error.

Error description

• After changing the password on a storage device and using Modify
  Connection to change the credentials in Storage Insights, the
  test connection action fails and the device is marked as having
  invalid credentials.  This happens even though the task to
  update the credentials with Modify Connection was reported as
  successful.  In this situation, the test connection fails
  because it continues to use the old credentials and no data
  collection can occur.  The credentials were not updated as
  expected.
  Problem as described by customer: Multiple block storage not
  connecting after credential update
  Initial customer impact (low/med/high): med
  Local Fix: None
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users changing the password of a        *
  * monitored storage device                                     *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * In Storage Insights, after changing the password on a        *
  * storage device and using Modify Connection to change         *
  * the credentials in Storage Insights, the test connection     *
  * action fails and the device is marked as having invalid      *
  * credentials.                                                 *
  * This happens even though the task to update the              *
  * credentials with Modify Connection was reported as           *
  * successful.                                                  *
  * In this situation, the test connection fails because it      *
  * continues to use the old credentials and no data             *
  * collection can occur.  The credentials were not              *
  * updated as expected.                                         *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 2Q23   [ 54X-IBM-SI ]
  ( release target 2Q 2023 / June )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels