APAR status
Closed as program error.
Error description
In the IBM Spectrum Protect Plus GUI, navigating to 'Manage Protection' -> 'IBM Spectrum Protect Plus' -> 'Restore' causes a pop-up message "Access Key Not Found Exception". In the virgo log, at the time of the error the following message is observed : INFO .. Refreshing latest catalog protection time INFO .. Error refreshing latestProtectionTime cache com. catalogic.ecx.serviceprovider.cloud.domain.error. AccessKeyNotFoundException: Failed to find access key for cloud provider (name: <DeletedCloudEndpointName>). at ... Caused by: com.syncsort.dp.xsb.persistence.dao. XSBRecordDoesNotExistException: null at ... The error is about <DeletedCloudEndpointName> which is a Cloud endpoint that existed in the system at the time of the backup, but then was deleted. IBM Spectrum Protect Plus Versions Affected: IBM Spectrum Protect Plus 10.1.x Additional Keywords: SPP, SPPLUS, TS012732363
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect Plus level 10.1.12, 10.1.13, and * * 10.1.14. * **************************************************************** * PROBLEM DESCRIPTION: * * See ERROR DESCRIPTION * **************************************************************** * RECOMMENDATION: * * Apply fixing level when available. This problem is currently * * projected to be fixed in IBM Spectrum Protect Plus level * * 10.1.15. Note that this is subject to change at the * * discretion of IBM. * ****************************************************************
Problem conclusion
IBM Spectrum Protect Plus catalog restore has been fixed to filter out logically deleted cloud providers. This will prevent the "Access Key Not Found Exception" error from being returned to the IBM Spectrum Protect Plus catalog restore UI.
Temporary fix
Comments
APAR Information
APAR number
IT43753
Reported component name
SP PLUS
Reported component ID
5737SPLUS
Reported release
A1D
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2023-05-15
Closed date
2023-05-23
Last modified date
2023-05-23
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
Catalog
Fix information
Fixed component name
SP PLUS
Fixed component ID
5737SPLUS
Applicable component levels
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A1D","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
01 February 2024