IT43700: Data Collection shows Task Expired in Storage Insights GUI after uploading logs for a XIV or Flash A9000/A9000R device.

APAR status

• Closed as program error.

Error description

• After uploading logs for an XIV or Flash A9000/A9000R device,
  data collection for every device monitored by the same Data
  Collector that monitors the XIV or Flash A9000/A9000R will
  fail.
  The data collection status will show "Task Expired" if there is
  a proxy configured for this Data Collector.
  
  The following error can be seen in the log:
  Error reading from COS stream to file with COS key PERFORMANCE/
  xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/1680534000000/168053436911
  1/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx _1680534369111.zip error
  java.lang.NullPointerException
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users uploading support data for        *
  * storage device                                               *
  *                                                              *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * In Storage Insights, after uploading logs for an XIV or      *
  * Flash A9000/A9000R device, the data collection for           *
  * every device monitored by the same Data Collector that       *
  * monitors the XIV or Flash A9000/A9000R will fail.            *
  *                                                              *
  * And the data collection status will show "Task Expired"      *
  * if there is a proxy configured for this Data Collector.      *
  *                                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 3Q23   [ 54X-IBM-SI ]
  ( release target 3Q 2023 / July )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels