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IT43699: DATAPOWER X3 APPLIANCES HAVE A POTENTIAL MEMORY ISSUE IN THE BMC CODES THAT MIGHT CAUSE THE BMC RESET ITSELF

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APAR status

  • Closed as program error.

Error description

  • DataPower X3 appliances have a potential memory issue in the BMC
codes that might cause the BMC reset and following error show up
in the logs:
XXXXXXXXTXXXXXX.XXXZ [0x80e006fe][ipmi][error] : tid(1935): IPMI
Reset Watchdog Response bad Completion Code 0xFF
XXXXXXXXTXXXXXX.XXXZ [0x80e006fe][ipmi][error] : tid(1935): IPMI
Reset Watchdog Response bad Completion Code 0xFF
XXXXXXXXTXXXXXX.XXXZ [0x80e006c4][ipmi][error] : tid(1935): IPMI
Get Sensor Reading Response bad completion code 0xFF for sensor
number 2 'VERSION_CHANGE'
XXXXXXXXTXXXXXX.XXXZ [0x80e006c4][ipmi][error] : tid(1935): IPMI
Get Sensor Reading Response bad completion code 0xFF for sensor
number 3 'BMC_WATCHDOG'
XXXXXXXXTXXXXXX.XXXZ [0x80e006c4][ipmi][error] : tid(1935): IPMI
Get Sensor Reading Response bad completion code 0xFF for sensor
number 4 'ACPI_STATE'

The BMC restart might take around 20 seconds, during this BMC
restart phase, the BMC functions are stopped, such as the sensor
query and ipmi-lan-channel if configured, and will back to
normal after it restarts.

Local fix

  • 



Problem summary


    

  • DataPower X3 appliances BMC might restart and report a bad
complete code error.

    



Problem conclusion



Temporary fix


    

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    IT43699
    • 

  • Reported component name
    DATAPOWER
    • 

  • Reported component ID
    DP1234567
    • 

  • Reported release
    A0X
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2023-05-05
    • 

  • Closed date
    2023-08-24
    • 

  • Last modified date
    2023-08-24
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    DATAPOWER
    • 

  • Fixed component ID
    DP1234567
    • 



Applicable component levels


    








      
              
                            

              

              [{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS9H2Y","label":"IBM DataPower Gateways"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A0X","Line of Business":{"code":"LOB45","label":"Automation"}}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            25 August 2023
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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