APAR status
Closed as program error.
Error description
After upgrading vSnap server OS to RedHat 8.x, the user is able to do the archive offload copy to cloud, and new restore points are visible from IBM Spectrum Protect Plus GUI. However, the old restore points or snapshots that restored on cloud device are gone from IBM Spectrum Protect Plus GUI. The customer confirmed the old snapshots are still present on cloud device. The vSnap log collect shows there are multiple cloud IDs generated. The snapshots associated with old cloud IDs are invisible from SPP GUI. This occurs when SP certificate is updated during a major OS upgrade. IBM Spectrum Protect Plus Versions Affected: IBM Spectrum Protect Plus 10.1.11 and 10.1.12 Additional Keywords: SPPLUS, TS012529237, cloud, restore point, SPPOffload
Local fix
Restore of old restore points needs to be done manually on the vSnap instead of the in the UI.
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect Plus level 10.1.10, 10.1.11, 10.1.12, * * 10.1.13, 10.1.14, and 10.1.15 * **************************************************************** * PROBLEM DESCRIPTION: * * See Error Description * **************************************************************** * RECOMMENDATION: * * Apply the fixing level when available. This problem is fixed * * in IBM Spectrum Protect Plus levels 10.1.15.1 and 10.1.16. * * Note that this is subject to change at the discretion of * * IBM. * ****************************************************************
Problem conclusion
In previous versions of IBM Spectrum Protect Plus, when the uploading of a HeadObject failed during a cloud or archive job, IBM Spectrum Protect Plus interpreted this failure as the object not existing and created a new partner ID. This caused existing offload data to become orphaned (unreachable on the User Interface, UI). IBM Spectrum Protect Plus 10.1.15.1 and 10.1.16 instead fail the job session without making any changes to the existing partner IDs, fixing the partner ID bug.
Temporary fix
Comments
APAR Information
APAR number
IT43602
Reported component name
SP PLUS
Reported component ID
5737SPLUS
Reported release
A1D
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2023-04-20
Closed date
2023-10-30
Last modified date
2023-10-30
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
SP PLUS
Fixed component ID
5737SPLUS
Applicable component levels
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A1D","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
01 February 2024