IT43525: DATA COLLECTION SHOWS AS RUNNING DURING DS8K CEC DOWN HARDWARE FAILURE

APAR status

• Closed as program error.

Error description

• While monitoring a DS8000 storage device that encountered a
  hardware failure resulting in a CEC down condition, the data
  collection status still showed as "running" even though the
  probe did not complete successfully.  The probe status was
  "unknown" and the performance monitor status was "running",
  resulting in an overall data collection status of "running".
  Becasue the probe did not complete successfully, the device
  condition was also not up to date and did not indicate a
  failure.  Given the hardware failure that occurred, it was
  unexpected that Storage Insights should look like everything was
  ok.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users monitoring DS8000 device when CEC *
  * is down                                                      *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * While monitoring a DS8000 storage device that encountered a  *
  * hardware failure resulting in a CEC down condition, the data *
  * collection status still showed as "Running" even though the  *
  * probe did not complete successfully.  The probe status was   *
  * "Unknown" and the performance monitor status was "Running",  *
  * resulting in an overall data collection status of "Running". *
  *                                                              *
  * Because the probe did not complete successfully, the device  *
  * condition was also not up to date and did not indicate a     *
  * failure.  Given the hardware failure that occurred, it was   *
  * unexpected that Storage Insights should look like everything *
  *                                                              *
  * was OK.                                                      *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 2Q23   [ 54X-IBM-SI ]
  ( release target 2Q 2023 / June )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels