IT43455: DATA COLLECTOR FAILS TO INSTALL AS A SERVICE ON ORACLE LINUX

IBM Spectrum Control 5.4.10.1 - Windows Server
IBM Spectrum Control 5.4.10.1 - Linux Server
IBM Spectrum Control 5.4.10.1 - AIX Server
IBM Spectrum Control 5.4.10.1 - Agents

APAR status

• Closed as program error.

Error description

• Customer Problem description:
  Adding a device to new installation of Spectrum Control v5.4.9
  on Linux 8 fails with cannot connect to device.
  Problem: DataCollector service did not start because the
  installDataCollectorService step failed during installation with
  operating system not supported.
  /etc/os-release shows OS name: Oracle Linux Server
  traceTPCInstall.log
  023-03-06 17:13:53.457-0500 INFO  outputProp=ERROR: The
  operating system or version of the operating system is not
  supported. The supported 64-bit operating systems are Linux
  RedHat Enterprise 6 and higher, Power Linux ppc64le Redhat 7.1
  and higher, and AIX.
  2023-03-06 17:13:53.457-0500 INFO StatusUpdater targetFinished
  Target = install_dataCollector
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Control users installing Spectrum Control on    *
  * Oracle Linux Server                                          *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Following a new installation of Spectrum Control 5.4.9       *
  * on Linux 8, attempting to add a new device fails with        *
  * "cannot connect to device".                                  *
  *                                                              *
  * The problem is the DataCollector service did not start       *
  * because the installDataCollectorService step failed during   *
  * installation with "operating system not supported".          *
  *                                                              *
  * /etc/os-release shows OS name: "Oracle Linux Server"         *
  *                                                              *
  * traceTPCInstall.log contains this error:                     *
  *                                                              *
  * outputProp=ERROR: The operating system or version            *
  * of the operating system is not supported. The supported      *
  * 64-bit operating systems are Linux RedHat Enterprise 6       *
  * and higher, Power Linux ppc64le Redhat 7.1 and higher,       *
  * and AIX.                                                     *
  *                                                              *
  * This APAR fixes the installation of Data Collector under     *
  * systemd.                                                     *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Spectrum Control 5.4.10.1   [ 5.4.10.1-IBM-SC ]
  ( release target 2Q 2023 / June  )
  https://www.ibm.com/support/pages/node/359939
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TPC

• Fixed component ID

  5608TPC00

Applicable component levels