IT43163: MISSING VOLUME PERFORMANCE STATISTICS

APAR status

• Closed as program error.

Error description

• Call Home with Cloud Services-based Performance monitoring for
  Volumes and Pools stops after approximately 24 hours
  DETAIL OF PROBLEM:
  In an observed case, a clients Storage Insights had performance
  monitoring enabled through Call Home with Cloud Services. The
  performance monitors appeared to run continuously, but after
  about 24 hours it was seen that the volume performance data
  failed to be displayed by Storage Insights.
  ____________________________________________________
  The defect is against component: 5608TPCSI
  Server/Manager build/release: 5.4.x
  Problem as described by customer: Missing volume performance
  data
  Initial customer impact (low/med/high): med
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users monitoring a Call Home with Cloud *
  * Services based device                                        *
  *                                                              *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Call Home with Cloud Services-based Performance monitoring   *
  * for Volumes and Pools stops after approximately 24 hours     *
  *                                                              *
  * DETAIL OF PROBLEM:                                           *
  * In an observed case, a client's Storage Insights had         *
  * performance monitoring enabled through Call Home with        *
  * Cloud Services. The performance monitors appeared to run     *
  * continuously, but after about 24 hours it was seen that the  *
  * volume performance data failed to be displayed by            *
  * Storage Insights.                                            *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 1Q23   [ 54X-IBM-SI ]
  ( release target 1Q 2023 / March )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels