IT43151: ARCHIVE JOBS TO NON-AZURE ENDPOINTS FAILED WITH "ARCHIVESTALLEDEXCEPTION" AT VERSION 10.1.13

APAR status

• Closed as program error.

Error description

• Archive job for non-Azure endpoints failed after upgrade to IBM
  Spectrum Protect Plus 10.1.13.
  The following errors reported in Job log,
  
  
  Job Log :
  
  ERROR,167327033XXX,<Timestamp> CST,2,CTGGA0309,Copy failed for
  snapshot (ID: 613) from source [server: XXXX volume:
  spp_1007_2134_1XXXXX__groupe1eb1eafd5bb492d8a009a3XXXXX_7_
  snapshot: spp_1007_2157_5_18596XXXXX] to target server:
  [FQDN:2052. Error: ArchiveStalledException: Aborting because the
  operation is stalled
  
  
  | MDVREGR 10.1.13 5737SPLUS |
  
  
  IBM Spectrum Protect Plus Versions Affected:
  IBM Spectrum Protect Plus 10.1.13 and later
  
  
  Additional Keywords: SPP, SPPLUS, TS011772071 , Archive,
  stalled
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus level 10.1.13                      *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See Error Description                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in IBM Spectrum Protect Plus level     *
  * 10.1.14. Note that this is subject to change at the          *
  * discretion of IBM.                                           *
  ****************************************************************
  

Problem conclusion

• The problem occurred due to an incorrect object size variable
  being used during archives to non-Azure endpoints. It caused the
  upload process to stall after a certain amount of time and size
  uploaded. The issue has been resolved via a code update to use
  the correct variable.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels