IT42990: DEVICE MONITORED BY CALL HOME WITH CLOUD SERVICES IN STORAGE INSIGHTS FAILED TO COLLECT THE PERFORMANCE DATA AFTER SOME DAYS.

APAR status

• Closed as program error.

Error description

• Performance monitoring runs as expected on monitored devices by
  Call Home with cloud services after they are initially added to
  a Storage Insights tenant.
  Then after a period of time (~2 days), the performance
  monitoring stops working properly.
  The following message can be seen in the logs:
  Jan 23 09:44:32 achp-74c4f4fd95-v9hmn achp warning Tenant
  xxxxxxxxxxxxxxxxxxxxxxx unable to read to the vcopy id file if
  check whether vid file present in cos or last inventory succed
  xxxxxxxxxxxxxxxxxxxxxxxxxxxx
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users monitoring device added by Call   *
  * Home with cloud services                                     *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Performance monitoring runs as expected on monitored devices *
  *                                                              *
  * via Call Home with cloud services after they are initially   *
  * added                                                        *
  * to a Storage Insights tenant.                                *
  *                                                              *
  * Then after a period of time (approx 2 days), the performance *
  * monitoring stops working properly.                           *
  *                                                              *
  * The following message can be seen in the logs:               *
  * Jan 23 09:44:32 achp-74c4f4fd95-v9hmn achp warning Tenant    *
  * xxxxxxxxxxxxxxxxxxxxxxx unable to read to the vcopy id file  *
  * if                                                           *
  * check whether vid file present in cos or last inventory      *
  * succed                                                       *
  * xxxxxxxxxxxxxxxxxxxxxxxxxxxx                                 *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 1Q23   [ 54X-IBM-SI ]
  ( release target 1Q 2023 / February )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels