IT42979: ON-DEMAND VM RESTORE STOPS WITH "FAILED TO ACCESS JOB EXECUTOR. THE POLICY TYPE IS NOT SUPPORTED"

APAR status

• Closed as program error.

Error description

• The IBM Spectrum Protect Plus On-Demand restore wizard for a VM
  fails with the message
  "Failed to access job executor.The policy type is not supported"
  This happens when the following selections are made :
  - ?Alternate Host or Cluster
  - In the ?Set network? step select "Add mappings for subnets
    and IP addresses for VM guest OS on destination"
  - Click ?Add mappings
  - Select ?Static
  - In the presented form, the field ?DNS? is left blank
  
  In the virgo log, the messages seen are :
  
  ..  INFO .. policy added
  {
  ...
    "mapsubnet" : {
      "<IP>" : {
        "dhcp" : false,
        "subnet" : "a.b.c.d",
        "subnetmask" : "255.255.255.0",
        "gateway" : "<gw_IP>",
        "dnstext" : "",   <-- empty
        "dnslist" : "",   <-- empty
        "metadata" : {
          "ip" : "<IP>"
  ...
  ..  INFO  .. Parsing recovery policy.
  .. ERROR .. Invalid job definition:
        Cannot deserialize instance of `java.util.ArrayList` out
        of VALUE_STRING token (through reference chain:
               ...serviceprovider.recovery.hypervisor.PolicySpec
                  ["subpolicy"]
               ->java.util.ArrayList[0]
               ->...serviceprovider.recovery.hypervisor.PolicySpec
                    $Subpolicy["destination"]
               ->...serviceprovider.recovery.hypervisor.PolicySpec
                    $Subpolicy$Destination["mapsubnet"]
               ->...serviceprovider.recovery.hypervisor.PolicySpec
                    $Subpolicy$Destination$mapSubnet["<IP>"])
  .. ERROR .. JobManager failed to add job. com.syncsort.dp.xsb.
              commons.XSBExecutorAccessException:
          at ...
  Caused by: com.syncsort.dp.xsb.serviceprovider.commons.exception
             .InvalidPolicyDefinitionException:
          at ...
  ...
  .. ERROR .. com.syncsort.dp.xsb.commons.
              XSBExecutorAccessException: Problem has occurred
              while executing the requested operation.
  .. ERROR .. com.syncsort.dp.xsb.api.endeavour.job.domain.
              JobExecutorAccessException: Failed to access job
              executor. The policy type is not supported.
  
  |MDVREGR 10.1.10.x 5737SPLUS|
  
  IBM Spectrum Protect Plus Versions Affected:
  IBM Spectrum Protect Plus 10.1.11 and later
  
  Additional Keywords: SPP, SPPLUS, TS011805447
  

Local fix

• Fill in the DNS field with a valid address in the restore wizard
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus levels 10.1.11, 10.1.12, and       *
  * 10.1.13                                                      *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in IBM Spectrum Protect Plus level     *
  * 10.1.14. Note that this is subject to change at the          *
  * discretion of IBM.                                           *
  ****************************************************************
  

Problem conclusion

• The IBM Spectrum Protect Plus VMware On-Demand restore wizard
  "Set network" step has been fixed to properly save IP address
  and subnet information for a successful restore.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• UI
  

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels