IT42922: CANNOT ADD NEW STORAGE TO STORAGE INSIGHTS - TASK TIMED OUT

APAR status

• Closed as program error.

Error description

• Failed to add a new storage device to Storage Insights due to a
  task timeout
  
  Example failure in the task list:
  Adding system of type FlashSystem Family
  Task timed out because it did not complete in the expected time.
  
  
  - Firewall ports open and network connectivity between the data
  collector and storage device confirmed
  - Test Connection is not successful
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users adding FlashSystem devices to be  *
  * monitored                                                    *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Occasionally in Storage Insights there is a failure when     *
  * adding a new storage device due to a task timeout.           *
  *                                                              *
  * Example failure in the task list:                            *
  * Adding system of type FlashSystem Family                     *
  * Task timed out because it did not complete in the expected   *
  * time.                                                        *
  *                                                              *
  *                                                              *
  * - Firewall ports open and network connectivity between the   *
  * data collector and storage device confirmed.                 *
  *                                                              *
  * - Test Connection is not successful.                         *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 1Q23   [ 54X-IBM-SI ]
  ( release target 1Q 2023 / February )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels