IT42718: GUESTAPPS AGENT IS NOT UPGRADED, IF APPLICATION LOG BACKUP RUNS DURING UPGRADE

APAR status

• Closed as program error.

Error description

• IBM Spectrum Protect Plus Oracle Restore failed when vSnap
  server transport encryption was enabled. The error message is as
  follows:
  
  ERROR,1670217274924,Mon 5 Dec 2022 05:14:34
  UTC,2,CTGGA4030,[Oracle_server] Failed to mount share
  /mnt/spp/vpool1_fs15063/9_11_60_104.
  
  The root cause was that the guestapps agent was not upgraded
  from 10.1.11 to 10.1.13.
  
  To determine the actual guestapps agent version, within the
  Oracle server, the following version file can be checked.
  
  cat /tmp/cdm_guestapps_spporarh/version
  
  {"version":"10.1.11.4604","latest":false,"skipUpdate":false,"ins
  talled":true}
  
  Affected versions: IBM Spectrum Protect Plus 10.1.1 and later
  

Local fix

• Manually cleanup guestapps deployment directory
  "/tmp/cdm_guestapps_spporarh/" to force upgrade again.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus 10.1.1-10.1.13                     *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in IBM Spectrum Protect Plus level     *
  * 10.1.13.1 and 10.1.14. Note that this is subject to change   *
  * at the discretion of IBM.                                    *
  ****************************************************************
  

Problem conclusion

• This problem has been fixed so that before upgrades of the
  Oracle agent, log backups will be unscheduled and then the
  upgrade will be applied. After the upgrade has been applied, the
  log backups will be rescheduled. This is to prevent a running
  log backup from interfering with the upgrade process.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• Oracle
  

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels