IT42278: HEALTH SUMMARY DIFFERS FROM TABLE VIEW

APAR status

• Closed as program error.

Error description

• When viewing the "internal resources - virtual machines" under
  an ESX server's page in Storage Insights, the "health summary"
  widget shows counts of virtual machines with their corresponding
  health condition.
  
  In an observed case, the following summary counts were
  displayed:
   45 Normal
   6 Warning
   0 Error
   2 Unknown
  
  This should result in a total of 53 devices displayed in the
  table view immediately below. However, the table contained only
  43 virtual machine entries, all of which show a status of
  "normal".
  
  Additionally, on the left side of that same page in SI, you can
  see under Internal Resources - Virtual Machines a (correct)
  count of 53, with a warning icon (orange ! in a circle).
  
  This discrepancy is confusing and misleading in several ways,
  including:
  
  1. The counts in the summary widget up top do not mount the
  count in the table below
  
  2. None of the VMs reporting to be in warning or unknown state
  are displayed, so the user has absolutely zero evidence of which
  VMs are not "normal"
  ____________________________________________________
  The defect is against component: 5608TPCSI
  Server/Manager build/release: 5.4.x
  Problem as described by customer: confusing VMware status
  reporting in Storage Insights
  Initial customer impact (low/med/high): med
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users monitoring vCenter VMs            *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * When viewing the "internal resources - virtual machines"     *
  * under an ESX server's page in Storage Insights, the          *
  * "health summary" widget shows counts of virtual              *
  * machines with their corresponding health condition.          *
  *                                                              *
  * This discrepancy is confusing and misleading in several      *
  * ways, including:                                             *
  *                                                              *
  * 1. The counts in the summary widget up top do not            *
  * mount the count in the table below.                          *
  *                                                              *
  * 2. None of the VMs reporting to be in warning or             *
  * unknown state are displayed, so the user has no              *
  * evidence of which VMs go with corresponding                  *
  * status.                                                      *
  *                                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 3Q23   [ 54X-IBM-SI ]
  ( release target 3Q 2023 / September )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels