IT42219: STORAGE SUBSYSTEM LOG UPLOAD WITHIN STORAGE INSIGHTS MAY FAIL ONOCCASION

APAR status

• Closed as program error.

Error description

• In Storage Insights, the log collection and upload operation
  for a storage device may intermittently complete and other
  times may fail.
  
  Example of failed upload task:
  
  Uploading system logs for system <storage_device> to ticket
  Task timed out because it did not complete in the expected time.
  
  
  Internal to Storage Insights, an error is logged when this
  failure occurs. The internal messaging associated with this
  failure is as follows:
  
  REST GW Service error [xxxxxxxxx] Upstream service error for
  /sapi/xxxxxxxxxxxxxxxxx/0/tcks/srm/tcks/v1/tenants/xxxxxxxxxxxxx
  xxx/storage_systems/xxxxxxxxxxxxxxxxedb/tickets/TSxxxxxx/upload:
  Error: socket hang up
      at connResetException (internal/errors.js:639:14)
      at TLSSocket.socketCloseListener (_http_client.js:449:25)
      at TLSSocket.emit (events.js:412:35)
      at net.js:686:12
      at TCP.done (_tls_wrap.js:564:7)
  Error code: ECONNRESET
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users uploading support data for        *
  * storage device                                               *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * In Storage Insights, the log collection and upload           *
  * operation for a storage device may intermittently            *
  * complete and other times may fail.                           *
  *                                                              *
  * Example of failed upload task:                               *
  *                                                              *
  * Uploading system logs for system <storage_device>            *
  * to ticket Task timed out because it did not complete in      *
  * the expected time.                                           *
  *                                                              *
  * This may be caused by a communication issue,                 *
  * including a proxy timeout causing the connection             *
  * to be reset.                                                 *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 2Q23   [ 54X-IBM-SI ]
  ( release target 2Q 2023 / June )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels