IT42155: PERIODIC ZERO CAPACITY METRICS REPORTED

APAR status

• Closed as program error.

Error description

• Events from DS8K storage systems trigger "mini probes", example
  events are adding or removing volumes.
  
  The mini probes result in incomplete processing of data and as
  a result, capacity values of zero are produced. zero capacity
  results are seen in Dashboards, Resources, and capacity graphs
  and reports for the storage system.
  
  The data is properly collected and presented after the daily
  full probe is run again, the situation will re-appears the next
  time a mini probe is runs.
  ____________________________________________________
  The defect is against component: Data Collector
  Server/Manager build/release: 54X (2Q22)
  Problem as described by customer: Data Collection status is
  Running, but all of them show 0 capacity
  Initial customer impact (low/med/high): med
  

Local fix

• Manually run a full probe to see the correct capacity values, or
  wait for the next scheduled full probe to run.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users monitoring DS8K devices           *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Events from DS8K storage systems trigger "mini probes",      *
  * example                                                      *
  * events are adding or removing volumes.                       *
  *                                                              *
  * These mini probes resulted in incomplete processing of data, *
  * and                                                          *
  * as a result, capacity values of zero were produced.  Zero    *
  * capacity                                                     *
  * results were seen in Dashboards, Resources, and capacity     *
  * graphs                                                       *
  * and reports for the storage system.                          *
  *                                                              *
  * The data was properly collected and presented after the      *
  * daily full                                                   *
  * probe is run again, but the situation would re-appear the    *
  * next                                                         *
  * time a mini probe is run.                                    *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 3Q22   [ 54X-IBM-SI ]
  ( release target 3Q 2022 / end of September )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels