IT41855: TASK EXPIRED MESSAGE DISPLAYED WHEN FAILING TO ADD A DS8K DEVICE USING NEWLY CREATED DS8K CREDENTIALS

APAR status

• Closed as program error.

Error description

• Storage Insights does not display the cause for a DS8K device to
  not get added to Storage Insights; it simply displays task
  expired.  The data collector logs capture the cause of the
  failure, but this messaging is not relayed back to Storage
  Insights, and thus the Storage Insights user has no obvious
  indication of where to look or how to fix the problem.
  
  The data collector logs (specifically the niClient_x.log file,
  located in the <device_uuid>\test_connection directory
  structure) shows the following response from the DS8K HMC, which
  shows the cause for the failure:
  
  [THROWABLE]           [2022/08/18 10:52:30:825]
  com.ibm.storage.ess.ni.exception.NIUnauthorizedServerException:
  completionStatus = 2
  Additional info: Client # <user_id> is using a new account whose
  password must be changed prior to use, so the following command
  is not authorized: id: 8e12d907:1, Src: (HMC2, 4), Dest: (HMC,
  2), NIEventServer.setSubscriber(8e12d907, {Event:
  NIPeerSetEventImpl Date: 2022/08/18 10:52:30.575, Time Zone:
  Pacific/xxx, Offset: -10 hr 0 min eid: <null>:110 [ null ],
  Event: NIPeerDeletedEventImpl Date: 2022/08/18 10:52:30.575,
  Time Zone: Pacific/xxx, Offset: -10 hr 0 min eid: <null>:111 [
  null ]}):null, and failure code is 3
  	at com.ibm.storage.ess.ni.server.command.NICommandRouter.execu
  teImpl(NICommandRouter.java:236)
  	at com.ibm.storage.ess.ni.communication.NICommunicationExecuto
  r.execute(NICommunicationExecutor.java:91)
  	at com.ibm.storage.ess.ni.communication.extensions.server.NICl
  ientCommunicationExecutor.run(NIClientCommunicationExecutor.jav
  a:115)
  	at java.lang.Thread.run(Thread.java:811)
  
  Given that the data collector receives this message from the
  DS8K HMC, the failure cause can and should be shown in the
  Storage Insights GUI, allowing the Storage Insights user to take
  the required actions to allow their system(s) to be monitored by
  Storage Insights without having to engage support.
  
  ____________________________________________________
  The defect is against component:  5608TPCSI
  Server/Manager build/release:  5.4.x
  Problem as described by customer:  Trouble Adding DS8 to Storage
  Insights
  Initial customer impact (low/med/high):  med
  

Local fix

• Change initial password for the DS8K HMC user id, and proceed
  with adding the device to Storage Insights again.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users attempting to add DS8000 device   *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Storage Insights does not display the failure cause when a   *
  * DS8K device is not successfully added to Storage Insights;   *
  * it simply displays "Task Expired".                           *
  *                                                              *
  * The data collector logs capture the cause of the failure,    *
  * but this messaging is not relayed back to Storage Insights,  *
  * and thus the Storage Insights user has no obvious indication *
  *                                                              *
  * of where to look or how to fix the problem.                  *
  *                                                              *
  *                                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 4Q22   [ 54X-IBM-SI ]
  ( release target 4Q 2022 / December )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels