IT41846: ADDING SYSTEM OF TYPE VCENTER IN STORAGE INSIGHTS FAILED.

APAR status

• Closed as program error.

Error description

• The following error can be found in the process_vmware.log file:
  
  
  2022-08-08 14:22:35.715 - DEBUG - Version: 1.5.607.301
  2022-08-08 14:22:35.715 - DEBUG - Current OS: linux
  2022-08-08 14:22:35.715 - DEBUG - Translation Script:
  /opt/IBM/Storage_Insights/bin/translateMessage.sh
  2022-08-08 14:22:35.715 - DEBUG - Cleaning old _MEI temp
  folders...
  2022-08-08 14:22:35.716 - DEBUG - Temporary directory found at:
  /tmp
  2022-08-08 14:22:35.716 - INFO - Attempting to create output
  folder...
  2022-08-08 14:22:35.716 - INFO - Successfully created output
  folder
  2022-08-08 14:22:35.716 - INFO - Current mode: discovery
  .
  2022-08-08 14:22:35.716 - INFO - Reading stdin
  2022-08-08 14:22:35.716 - INFO - Finished reading stdin
  2022-08-08 14:22:35.716 - INFO - Start data collection:
  discovery
  2022-08-08 14:22:35.840 - DEBUG -
  'vim.ServiceInstance:ServiceInstance'
  2022-08-08 14:25:59.823 - DEBUG - Data collection error
  2022-08-08 14:25:59.823 - DEBUG - Traceback (most recent call
  last):
   File "MainLauncher.py", line 270, in collect_data
   File "DataCollect.py", line 1838, in collect
   File "DataCollect.py", line 903, in get_hypervisors
  AttributeError: 'int' object has no attribute 'upper'
  
  2022-08-08 14:25:59.823 - DEBUG - Writing status file...
  2022-08-08 14:25:59.823 - DEBUG - Exit code: -95
  
  NOTE: the probe may fail with the same traceback too.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users monitoring vCenter                *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * In Storage Insights, attempting to add and monitor a         *
  * vCenter may fail with error:                                 *
  *                                                              *
  * The request encountered an internal error and could          *
  * not be completed. Please try again.                          *
  *                                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 3Q22   [ 54X-IBM-SI ]
  ( release target 3Q 2022 / end of September )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels