IT41649: SQL BACKUP FAILS WITH MOUNT ERROR DUE TO AGENT MODULE CRASH OF, WINOSUTIL.EXE

APAR status

• Closed as program error.

Error description

• IBM Spectrum Protect Plus backups of Microsoft SQL Server
  databases can fail with mount error due to crash of agent
  module, winosutil.exe
  
  The following error is seen within the Job Log:
  DETAIL,<timestamp>,2,CTGGA2325,Waiting for remote operation to
  complete on server <DBServerHost>
  ERROR,<timestamp>,2,CTGGA3608,[<DBServerHost>] "The
  command[mount] results for the agent [winosutil.exe] cannot be
  located".
  
  
  Command Log from Application server:
  <timestamp>,343 [0x00002488] DEBUG winosutil - The task reached
  the timeout [3600]secs.
  <timestamp>,360 [0x00002584] ERROR winosutil - PrintFailMessage:
  MI_Operation_GetInstance.. Error: ('4',
  'MI_RESULT_INVALID_PARAMETER: One or more parameter values
  passed to the method are not valid.').
  
  Keywords: TS009804989, SQL
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus level 10.1.9, 10.1.10 and 10.1.11  *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed IBM Spectrum Protect Plus level        *
  * 10.1.12. Note that this is subject to change at the          *
  * discretion of IBM.                                           *
  ****************************************************************
  

Problem conclusion

• Fixed an issue with printing error message while getting disk
  properties that was causing a module crash. After applying the
  fix the job will fail with proper error message.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• sql
  

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels