IT41522: "REPORT CAN'T BE DISPLAYED" ERROR WHEN TRYING TO PREVIEW OR EDIT CERTAIN REPORTS

APAR status

• Closed as program error.

Error description

• Some reports that are edited at some point can no longer be
  edited or previewed. The report continues to be sent according
  to the schedule. When the report is selected for preview or if
  Edit is clicked we see this error with no reference number:
  The report can't be displayed. Refresh the page and try again.
  If the problem persists for several minutes, log in to the IBM
  Support portal and open a case.
  
  The cause of this problem traces back to some malformed
  table names in queries. The queries fail because the tables
  referenced do not exist. The fix for this issue is to correct
  the table names in the queries that are issued to populate
  these reports in the GUI.
  ____________________________________________________
  The defect is against component: 5608TPCSI
  Server/Manager
  build/release: 5.4.x
  Problem as described by customer: Failure
  to run report(s)
  Initial customer impact (low/med/high): med
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users editing or previewing modified    *
  * reports                                                      *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Some reports that have been modified can no longer be edited *
  *                                                              *
  * or previewed. The report continues to be sent according      *
  * to the schedule. When the report is selected for preview or  *
  * if                                                           *
  * Edit is clicked we see this error with no reference number:  *
  * The report can't be displayed. Refresh the page and try      *
  * again.                                                       *
  * If the problem persists for several minutes, log in to the   *
  * IBM                                                          *
  * Support portal and open a case.                              *
  *                                                              *
  * The cause of this problem traces back to some malformed      *
  * table names in queries. The queries fail because the tables  *
  * referenced do not exist. The fix for this issue is to        *
  * correct                                                      *
  * the table names in the queries that are issued to populate   *
  * these reports in the GUI.                                    *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 4Q22   [ 54X-IBM-SI ]
  ( release target 4Q 2022 / December )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels