IT41393: DS8000 STORAGE LOG UPLOAD FROM STORAGE INSIGHTS FAILS WHEN USING A PROXY SERVER

APAR status

• Closed as program error.

Error description

• In Storage Insights, the log collection and upload operation for
  DS8000 storage fails when using a proxy server.
  
  Example of failed upload task:
  Uploading system logs for system <storage_device> to ticket
  Task timed out because it did not complete in the expected time.
  
  
  APAR IT39427 resolved the same issue for Spectrum Virtualize
  storage but did not address DS8000.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users using a proxy server uploading    *
  * support data for DS8000 storage device                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * In Storage Insights, the log collection and upload operation *
  *                                                              *
  * for DS8000 storage fails when using a proxy server.          *
  *                                                              *
  * Example of failed upload task:                               *
  * Uploading system logs for system <storage_device> to ticket  *
  * Task timed out because it did not complete in the expected   *
  * time.                                                        *
  *                                                              *
  * APAR IT39427 resolved the same issue for Spectrum            *
  * Virtualize storage, but did not address DS8000.              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 3Q22   [ 54X-IBM-SI ]
  ( release target 3Q 2022 - July/August )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels