APAR status
Closed as program error.
Error description
IBM Spectrum Protect Plus log bundle collection can fail to download and hang processing. This can happen when the appliance has a high memory usage when log collection is started which requires some additional memory resources to complete. When the memory resources limits are reached, the Linux Out of Memory monitor automatically will kill the process that uses the most memory. Often this will be the mongod service. When that happens, the IBM Spectrum Protect Plus Database will not be accessible and therefore no further data protection, inventory, maintenance or other processing will be possible. Here is the type of message seen in /var/log/messages when a process is killed because of lack of system memory : <timestamp> <hostname> kernel: Out of memory: Kill process 27806 (mongod) score 999 or sacrifice child IBM Spectrum Protect Plus Versions Affected: IBM Spectrum Protect Plus 10.1.x Additional Keywords: SPP, SPPLUS, TS009177214
Local fix
Reboot the appliance to recover.
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect Plus level 10.1.x. * **************************************************************** * PROBLEM DESCRIPTION: * * See ERROR DESCRIPTION * **************************************************************** * RECOMMENDATION: * * Apply fixing level when available. This problem is currently * * projected to be fixed in IBM Spectrum Protect Plus level * * 10.1.12. Note that this is subject to change at the * * discretion of IBM. * ****************************************************************
Problem conclusion
IBM Spectrum Protect Plus was modified to collect 7 days worth of progress information to reduce the size of the log collection. This will result in a successful log collection without a timeout.
Temporary fix
Comments
APAR Information
APAR number
IT41279
Reported component name
SP PLUS
Reported component ID
5737SPLUS
Reported release
A1A
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2022-06-20
Closed date
2022-07-25
Last modified date
2022-09-08
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
Platform Other
Fix information
Fixed component name
SP PLUS
Fixed component ID
5737SPLUS
Applicable component levels
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A1A","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
01 February 2024