APAR status
Closed as program error.
Error description
The object agent node is updated on Spectrum Protect server, so a new access key / secret key is generated. When trying to apply the updated access key to the existing repository server in IBM Spectrum Protect Plus GUI through either of below steps, both receive "Unable to get cloud provider. Please check virgo log for details" error. 1) Update existing access key with new value, then edit the existing repository server and click Save button 2) Create a new access key and assign this new key to the existing repository server, then click Save button Changing access key in either of above steps has no effect. Same old value of access key is being sent to the backend. Versions affected: 10.1.9 and later versions
Local fix
N/A
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect Plus level 10.1.9 and 10.1.10 * **************************************************************** * PROBLEM DESCRIPTION: * * See ERROR DESCRIPTION * **************************************************************** * RECOMMENDATION: * * Apply fixing level when available. This problem is currently * * projected to be fixed in IBM Spectrum Protect Plus level * * 10.1.11. Note that this is subject to change at the * * discretion of IBM. * ****************************************************************
Problem conclusion
IBM Spectrum Protect Plus repository server edit screen has been fixed to successfully update the access key.
Temporary fix
Comments
APAR Information
APAR number
IT41261
Reported component name
SP PLUS
Reported component ID
5737SPLUS
Reported release
A19
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2022-06-16
Closed date
2022-06-24
Last modified date
2022-06-24
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
Platform UI
Fix information
Fixed component name
SP PLUS
Fixed component ID
5737SPLUS
Applicable component levels
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A19","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
01 February 2024