APAR status
Closed as program error.
Error description
Storage Insights not recognizing product IBM Spectrum Virtualize for Public Cloud, when attempting to add cluster it fails to be added to Storage Insights. While attempting to add a Spectrum Virtualize for Public Cloud the process fails. The following error can be found in Storage Insights Data Collector log traceEP*_0.log 2022-06-01 19:14:51.317+0000 [PDC-null] [SVCNAPI.runSVCcommand] [DEBUG] SCVC CLI Command = [echo $SVC_PRODUCT_ID] stdout: 0002 2022-06-01 19:14:51.317+0000 [PDC-null] [SVCTestConnection.checkConnection] [INFO] Storage device product name: IBM Spectrum Virtualize for Public Cloud 2022-06-01 19:14:51.317+0000 [PDC-null] [SVCTestConnection.checkConnection] [ERROR] Exception occured in TestConenction for device with ip: xxx.xxx.xxx.xxx com.ibm.srm.dc.common.exception.NAPIConnectionException: rc = 30, msg = Unknown system family type for product name IBM Spectrum Virtualize for Public Cloud at com.ibm.srm.dc.testconn.svc.SVCTestConnection.checkConnecti on(SVCTestConnection.java:49) at com.ibm.srm.dc.common.api.testconn.AbstractTestConnection.c ollectAndProcessData(AbstractTestConnection.java:47) at com.ibm.srm.dc.runtime.ep.TestConnectionHandler.handle(Test ConnectionHandler.java:103) at com.ibm.srm.dc.runtime.ep.ExternalProcessLauncher$PdcThread .run(ExternalProcessLauncher.java:556) 2022-06-01 19:14:51.322+0000 [PDC-null] [AbstractTestConnection.collectAndProcessData] [ERROR] Device: xxx.xxx.xxx.xxx Device Id:DeviceId@1edad3cd ( Name=0000001A2B3C4D5, Nick=null, System UUID =123a456-a1bc-12ab-1ab2-a123bc4defgh5, Device Type =4) Test Connection Failed: Error Code:30 Exception: Unknown system family type for product name IBM Spectrum Virtualize for Public Cloud [Ljava.lang.StackTraceElement;@a75a0141 2022-06-01 19:14:51.427+0000 [PDC-null] [AbstractTestConnection.createResult] [INFO] SystemActionResult created with status =ERROR error code 9001 for device Id:DeviceId@1edad3cd ( Name=0000001A2B3C4D5, Nick=null, System UUID =123a456-a1bc-12ab-1ab2-a123bc4defgh5, Device Type =4) The defect is against component: 5608TPCSI Server/Manager build/release: 5.4.X Problem as described by customer: Storage Insights unable to add SPecv for public cloud storage systems Initial customer impact (low/med/high): med
Local fix
N/A
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Storage Insights users adding IBM Spectrum Virtualize * * for Public Cloud device * **************************************************************** * PROBLEM DESCRIPTION: * * Storage Insights not recognizing product IBM Spectrum * * Virtualize for Public Cloud, when attempting to add cluster * * it fails to be added to Storage Insights. * * * * While attempting to add a Spectrum Virtualize for Public * * Cloud the process fails. * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
The fix for this APAR is targeted for the following release: IBM Storage Insights 3Q22 [ 54X-IBM-SI ] ( release target 3Q 2022 / August ) The target dates for future releases do not represent a formal commitment by IBM. The dates are subject to change without notice.
Temporary fix
Comments
APAR Information
APAR number
IT41183
Reported component name
STORAGE INSIGHT
Reported component ID
5608TPCSI
Reported release
54X
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2022-06-09
Closed date
2022-07-13
Last modified date
2022-09-08
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
STORAGE INSIGHT
Fixed component ID
5608TPCSI
Applicable component levels
[{"Business Unit":{"code":"BU029","label":"Software"},"Product":{"code":"SSYS7R","label":"IBM Spectrum Control Storage Insights"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"54X"}]
Document Information
Modified date:
08 September 2022