APAR status
Closed as program error.
Error description
DETAIL OF PROBLEM: Storage Devices that use legacy TLS 1.0 or 1.1 fail to be added to IBM Storage Insights with the following possible error(s): i.e. 2022-03-11 07:18:46.791-0500 [pool-1-thread-1902] [XIVUtils.xivConfig] [ERROR] Error Collecting Config Information for XIV device with IP: <ip_address> using username <unique_username> javax.net.ssl.SSLHandshakeException: The server selected protocol version TLS10 is not accepted by client preferences [TLS12] Work around (security issue, continue at your own risk): Review the information on enabling the collection of metadata for devices that use TLS 1.0 or 1.1: https://www.ibm.com/docs/en/storage-insights?topic=didc-enablin g-collection-metadata-devices-that-use-tls-10-11 ____________________________________________________ DB2 Version used for Server: N/A The defect is against component: 5608TPCSI Server/Manager build/release (TPC): 5.4.x Agent build/release (TPC): Server/Manager (OS): N/A Agent (OS): N/A ____________________________________________________ Problem as described by customer: Unable to add XIV Storage Device to Storage Insights Initial customer impact (low/med/high): low
Local fix
Local Fix: none
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Storage Insights users adding storage device which is * * only configured with legacy TLS protocol * * * **************************************************************** * PROBLEM DESCRIPTION: * * Storage devices that use legacy TLS 1.0 or 1.1 fail to be * * added to IBM Storage Insights, and it isn't really clear why * * it wasn't added. * * * * Work around (security issue, continue at your own risk): * * * * Review the information on enabling the collection of * * metadata * * for devices that use TLS 1.0 or 1.1: * * * * https://www.ibm.com/docs/en/storage-insights?topic=didc-enab * * lin * * g-collection-metadata-devices-that-use-tls-10-11 * **************************************************************** * RECOMMENDATION: * **************************************************************** This fix will surface to the user more details surrounding why the device add failed.
Problem conclusion
The fix for this APAR is targeted for the following release: IBM Storage Insights 3Q22 [ 54X-IBM-SI ] ( release target 3Q 2022 / August ) The target dates for future releases do not represent a formal commitment by IBM. The dates are subject to change without notice.
Temporary fix
Comments
APAR Information
APAR number
IT40996
Reported component name
STORAGE INSIGHT
Reported component ID
5608TPCSI
Reported release
540
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2022-05-20
Closed date
2022-07-15
Last modified date
2022-09-08
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
STORAGE INSIGHT
Fixed component ID
5608TPCSI
Applicable component levels
[{"Business Unit":{"code":"BU029","label":"Software"},"Product":{"code":"SSYS7R","label":"IBM Spectrum Control Storage Insights"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"540"}]
Document Information
Modified date:
08 September 2022