IT40818: SWITCH/CHASSIS MONITORING TASKS FAIL DUE TO INVALID CREDENTIALS; NO INFORMATION ABOUT CAUSE OF FAILURE IS PRESENTED TO THE GUI

APAR status

• Closed as program error.

Error description

• When Storage Insights monitoring jobs (probe, performance
  monitor) fail due to invalid credentials being supplied from
  Storage Insights to the monitored device, the data collection
  status column should display ?invalid credentials? and not
  simply ?failed?.
  
  Displaying ?invalid credentials? gives the user an action to
  take, to correct the failure.  Displaying ?failed? gives no such
  suggested actions to the end-user requiring them to open a
  support case.
  
  Internal logging about the failure shows the following:
  
  Apr 29 19:29:10 dcm-57fc478b55-kmpbd dcm info Received Message
  <UUID_REMOVED> Metadata[tnuuid=<UUID_REMOVED>,
  dcuuid=<UUID_REMOVED> sysuuid=<UUID_REMOVED>, systype=26,
  sysnatkey=44:26:<removed>, sysname=null,
  dcname=<hostname_removed>, dcdir=C/Program Files/IBM_SI_PRO,
  requuid=<uuid_removed>, sysactrequuid=null, colstatus=ERROR,
  retcode=24, sysactstatus=null, colstart=1651260540700,
  processAgentlessServer=false, colend=null, procfin=true,
  logid=null, logparms=[1000D81FCCBD6C7F], trcmsg=null,
  coskey=FULL_PROBE/<UUID_REMOVED>/1651260540700/14135.zip,
  coltype=FULL_PROBE, src=DATA_RECEIVER, optype=null,
  pers=switch_chassis, sysacttype=null, cache=false,
  origcoskeys=null]
  
  This output refers us to the data collector logs for more
  details (specifically the data collector?s traceEP_errors_0.log
  file):
  
  2022-04-29 12:29:04.116-0700 [EP-SubJob: <UUID_REMOVED>]
  [RestBrocadeSwitch.loginToSwitch] [ERROR] Failed login to
  switch:  <IP_REMOVED> com.ibm.srm.dc.common.api.RestException:
  Unexpected HTTP status code: 403, message: Forbidden-Invalid
  credentials or auth-type
  com.ibm.srm.dc.common.api.RestException: Unexpected HTTP status
  code: 403, message: Forbidden-Invalid credentials or auth-type
  
  
  ____________________________________________________
  The defect is against component:  5608TPCSI
  Server/Manager build/release:  5.4.x
  Problem as described by customer:
  
  Initial customer impact (low/med/high):  med
  

Local fix

• Issuing a "connection test" to the device, changes the data
  collection, probe, and performance monitor status fields from
  ?failed? to "Invalid Credentials? which allows the user to take
  corrective actions.  Updating the credentials solves the
  problem.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users monitoring fabric devices which   *
  * have invalid credentials                                     *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * When Storage Insights monitoring jobs (probe, performance    *
  * monitor) fail due to invalid credentials being supplied from *
  * Storage Insights to the monitored device, the data           *
  * collection                                                   *
  * status column should display "Invalid credentials" instead   *
  * of simply showing "Failed".                                  *
  *                                                              *
  * Displaying "Invalid credentials" gives the user an action to *
  * take, to correct the failure.  Displaying "Failed" gives no  *
  * such                                                         *
  * suggested actions to the end-user requiring them to open a   *
  * support case.                                                *
  *                                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 2Q22   [ 54X-IBM-SI ]
  ( release target 2Q 2022 / June )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels