IT40784: RE-MAPPING IP ADDRESSES DURING A VM RESTORE FAILS WITH CTGGA0957 AND ERROR CODE 7

APAR status

• Closed as program error.

Error description

• In IBM Spectrum Protect Plus, when a restore job is configured
  to change the IP address of the Virtual Machine (VM) that is
  being restored, the job can complete partially. The VM restore
  completes fine, but the IP address is not changed.
  
  The Joblog of the restore operation will show:
  
  DETAIL,<time>,2,CTGGA0953,Waiting for guest to become available
  ERROR,<time>,2,CTGGA0957,Failed to update all NICs
  (restored_vm_name). Last Error = (Configuration failed with
  error code 7).
  
  The IP reconfiguration agent checks the restored VM for the
  network configuration in /etc/sysconfig/network-scripts.
  
  Each network adapter is expected to have a configuration file
  with the naming ifcfg-<device_name>, like ifcfg-ens160.
  
  When the configuration file has a customized name, the
  reconfiguration of the IP address fails.
  
  
  This issue only happens when restoring Linux VMs
  
  IBM Spectrum Protect Plus Versions Affected:
  IBM Spectrum Protect Plus 10.1.x
  
  Additional Keywords: SPP, SPPlus, TS007745171
  

Local fix

• Change the IP address manually after the restore of the VM
  completes.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus level 10.1.9 and 10.1.10           *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply the fixing level when available. This problem is       *
  * currently projected to be fixed in IBM Spectrum Protect Plus *
  * level 10.1.11. Note that this is subject to change at the    *
  * discretion of IBM.                                           *
  ****************************************************************
  

Problem conclusion

• The fix for this issue is to find the network adapter by source
  MAC address
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• Hypervis
  

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels