IT40632: UNABLE TO DISPLAY LOGIN PAGE DUE TO CHROME/EDGE VERSION UPDATE

APAR status

• Closed as program error.

Error description

• IBM Spectrum Protect Plus login page for end-users using using
  Microsoft Edge and Chrome browsers display warning message.
  
  This issue happens when the browsers were updated to a later
  version and users are unable to log in with the warning message
  below:
  
  Error Example
  ++++++++++++++++++++++++
  You are using Chrome, version: 100.0.4896.60
  Please use one of thew following supported browsers:
     Firefox: 55.0.3
     Google Chrome: 60.0.3112
     Microsoft Edge(EdgeHTML): 15.15063
  ++++++++++++++++++++++++
  
  Affected versions: IBM Spectrum Protect Plus 10.1.9 and later
  

Local fix

• To be able to launch IBM Spectrum Protect Plus in Crome browser
  (version 111.0.5563.64 or lower):
  1.	Open chrome
  2.	From the URL bar, type in "chrome://flags"
  3.	Search for put major version in minor version position in
          User-Agent
  4.	Select Enable from the drop-down menu
  5.	Relaunch
  
  Note: Chrome version 111.0.5563.65 or later no longer supports
  the "Put major version in minor version position in User-Agent"
  flag, which prohibits the above local fix. In order to access
  the IBM Spectrum Protect Plus User Interface, Chrome must be
  downgraded to version 111.0.5563.64 or lower and the above local
  fix should be applied; otherwise, another compatible browser
  (such as a compatible version of Edge or Firefox) should be used
  and the corresponding local fix for that browser should be
  applied.
  
  
  To be able to launch IBM Spectrum Protect Plus in Edge browser:
  
  1.	Open Edge
  2.	From the URL bar, type in "edge://flags/"
  3.	Search for Put major version in minor version position in
          User-Agent
  4.	Select Enable from the drop-down menu
  5.	Relaunch
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus level 10.1.x.                      *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in IBM Spectrum Protect Plus levels    *
  * 10.1.10.2 and 10.1.11. Note that this is subject to change   *
  * at the discretion of IBM.                                    *
  ****************************************************************
  

Problem conclusion

• Newer versions of browsers report versions in a different format
  which breaks the browser version check. In most cases, even when
  the IBM Spectrum Protect Plus User Interface is not usable due
  to browser incompatibility, the IBM Spectrum Protect
  Administrative Console will still be usable, allowing a user to
  upgrade their version of IBM Spectrum Protect Plus.
  IBM Spectrum Protect Plus 10.1.10.2 or later level resolve
  permanently this browser incompatibility issue. Beginning with
  this level IBM Spectrum Protect Plus UI has been enhanced to
  perform version checks in a different and more robust manner.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• GUI
  

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels