APAR status
Closed as program error.
Error description
The following error may appear when opening a case using Storage Insights : Creating support ticket for system MY_STORAGE The support case was not opened for the device with serial number 0000010012345678 because of Electronic Customer Care (ECC) error Invalid object : [Subject]. Reason:[IBM serial [0000010012345678] does not result in a 7 character serial number id]. This can occur when opening a software or hardware case.
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Storage Insights users opening support case for storage * * device * * * **************************************************************** * PROBLEM DESCRIPTION: * * The following error may appear when opening a case using * * Storage Insights: * * * * Creating support ticket for system MY_STORAGE * * * * The support case was not opened for the device with serial * * number 0000010012345678 because of Electronic Customer Care * * (ECC) error Invalid object : [Subject]. Reason:[IBM serial * * [0000010012345678] does not result in a 7 character serial * * number id]. * * * * This can occur when opening a software or hardware case. * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
The fix for this APAR is targeted for the following release: IBM Storage Insights 3Q22 [ 54X-IBM-SI ] ( release target 3Q 2022 / August-September ) The target dates for future releases do not represent a formal commitment by IBM. The dates are subject to change without notice.
Temporary fix
Comments
APAR Information
APAR number
IT40567
Reported component name
STORAGE INSIGHT
Reported component ID
5608TPCSI
Reported release
54X
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2022-04-08
Closed date
2022-08-25
Last modified date
2022-08-25
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
STORAGE INSIGHT
Fixed component ID
5608TPCSI
Applicable component levels
[{"Business Unit":{"code":"BU029","label":"Software"},"Product":{"code":"SSYS7R","label":"IBM Spectrum Control Storage Insights"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"54X"}]
Document Information
Modified date:
26 August 2022