IT40559: ANS9373E THE BACKUP OF VIRTUAL MACHINE 'VM_NAME' STOPPED BECAUSE THE BACKUP OPERATION WAS NOT PROCESSING - VERSION 8.1.13.X

APAR status

• Closed as program error.

Error description

• During backup of virtual machines (VMs) with IBM Spectrum
  Protect for Virtual Environments: Data Protection for VMware
  version 8.1.13.x, the following message is displayed in the
  scheduler log or screen output:
   ANS9373E The backup of virtual machine 'VM_Name' stopped
   because the backup operation was not progressing.
  
  The primary signature for this problem is the ANS9373E message.
  However, the following message might, or might not, be logged:
   ANS4174E Full VM backup of VMware Virtual Machine 'vm_name'
   failed with RC=7305 mode=Incremental Forever - Incremental,
   target node name='node_name', data mover node name='node_name'
  
  Depending on unpredictable run-time conditions, the backup
  process might hang or crash.
  If the process crashes, then a crash dump is created. There is
  no specific stack trace that corresponds with this problem, so
  the stack trace can vary from one occurrence to the next.
  
  This problem is due to an incomplete fix for APAR IT37898
  (https://www.ibm.com/support/pages/apar/IT37898).
  |MDVPARTL 8.1.13 5725TVEVM| (IT37898)
  
  =======================
  Affected product versions:
  IBM Spectrum Protect for Virtual Environments: Data Protection
  for VMware fix pack 8.1.13.x on all supported Windows and Linux
  platforms
  
  =======================
  Additional Keywords:
  
  TS008262934 tsm tdpvmware
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect for Virtual Environments Data           *
  * Protection for VMware version 8.1.6.0-8.1.13.3 running on    *
  * Microsoft Windows x64 and Linux x86_64 platforms.            *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in level 8.1.14. Note that this is     *
  * subject to change at the discretion of IBM.                  *
  ****************************************************************
  

Problem conclusion

• The problem is fixed so that the deadlock no longer occurs
  during backup, and the backup runs to completion.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• dsmc     dsmagent dsmcsvc
  

Fix information

• Fixed component name

  TSM FOR VE DP V

• Fixed component ID

  5725TVEVM

Applicable component levels