IT40481: MISLEADING INFORMATION ABOUT OPENING HARDWARE TICKETS FROM STORAGE INSIGHTS

APAR status

• Closed as documentation error.

Error description

• The following restriction in the IBM Documentation topic for
  Storage Insights vs Storage Insights Pro is misleading.
  https://www.ibm.com/docs/en/storage-insights?topic=overview-sto
  rage-insights-vs-storage-insights-pro
  
  Restriction: *If you have access to IBM Storage Insights but are
  not an IBM Storage Insights Pro subscriber, you must have a
  current warranty or maintenance agreement for an IBM block
  storage system to open tickets and send log packages.
  
  ---
  Even with Storage Insights Pro, the hardware ticket cannot be
  created if the storage does not have a current warranty or
  maintenance agreement.  The failed task displays the following
  message, which is not included in the documentation.
  
  Creating support ticket for system <system>
  The support case was not opened for the device with serial
  number <serial_num>. The license agreement for the device might
  be expired.
  

Local fix

• Work with your account team to make sure the storage device has
  been registered.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users reviewing the IBM Docs concerning *
  * opening tickets                                              *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * The following restriction in the IBM Documentation topic for *
  * Storage Insights vs Storage Insights Pro is misleading.      *
  * https://www.ibm.com/docs/en/storage-insights?topic=overview- *
  * sto                                                          *
  * rage-insights-vs-storage-insights-pro                        *
  *                                                              *
  * Restriction: *If you have access to IBM Storage Insights but *
  * are                                                          *
  * not an IBM Storage Insights Pro subscriber, you must have a  *
  * current warranty or maintenance agreement for an IBM block   *
  * storage system to open tickets and send log packages.        *
  *                                                              *
  * ---                                                          *
  * Even with Storage Insights Pro, the hardware ticket cannot   *
  * be                                                           *
  * created if the storage does not have a current warranty or   *
  * maintenance agreement.  The failed task displays the         *
  * following                                                    *
  * message, which is not included in the documentation.         *
  *                                                              *
  * Creating support ticket for system <system>                  *
  * The support case was not opened for the device with serial   *
  * number <serial_num>. The license agreement for the device    *
  * might                                                        *
  * be expired.                                                  *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 2Q22   Ý 54X-IBM-SI ¨
  ( release target 2Q 2022 / June )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels