Direct links to fixes
APAR status
Closed as program error.
Error description
The probe failed time to time with the following error: /opt/IBM/TPC/device/log/xxxxxxxx.xxxxxxx/Probe_xxxxx/traceProbe _xxxxxx_xxxxxxx_0.log 2022-02-03 08:52:15.120+0100 [Process Processor (Thread-107)] [GenericDiscoveryProcessPlugin.collectDeviceData] [INFO] NameSpace :root/ibm 2022-02-03 08:52:15.120+0100 [Process Processor (Thread-107)] [ProcessPlugin.saveNameSpace] [INFO] saveNamespace 2022-02-03 08:52:15.120+0100 [Process Processor (Thread-107)] [ProcessPlugin.saveSubSystem] [INFO] SaveSubSystem Name: 0000020123456789: 0000020123456789/XXXXXXXXX SMIS:1.6.1 CIMOM Version:8.3.0.18 2022-02-03 08:52:15.136+0100 [Process Processor (Thread-107)] [ProcessPlugin.saveSubSystem] [INFO] saveProduct 2022-02-03 08:52:15.136+0100 [Process Processor (Thread-107)] [TopLevelDiscoveryProcess.collectDevices] [ERROR] HWN021503E com.ibm.tpc.common.api.TPCServerException: HWN021503E The action cannot be completed at com.ibm.tpc.disk.common.util.DiskMessageHelper.getTPCServ erException(DiskMessageHelper.java:285) at com.ibm.tpc.disk.discovery.TopLevelDiscoveryProcess.colle ctDevices(TopLevelDiscoveryProcess.java:597) at com.ibm.tpc.disk.discovery.TopLevelDiscoveryProcess.proce ss(TopLevelDiscoveryProcess.java:678) at com.ibm.tpc.Router.perform(Router.java:728) at com.ibm.tpc.Router.perform(Router.java:457) at com.ibm.tpc.disk.collection.ProbeCompleteSubsystem.proces s(ProbeCompleteSubsystem.java:136) at com.ibm.tpc.Router.perform(Router.java:728) at com.ibm.tpc.Router.perform(Router.java:457) at com.ibm.tpc.discovery.ProcessProcessor.process(ProcessPro cessor.java:78) at com.ibm.tpc.infrastructure.threads.TPCThread.run(TPCThrea d.java:254) Caused by: java.lang.NullPointerException at com.ibm.tpc.disk.discovery.ProcessPlugin.saveProduct(Proc essPlugin.java:955) at com.ibm.tpc.disk.discovery.GenericDiscoveryProcessPlugin. saveAllInformation(GenericDiscoveryProcessPlugin.java:388) at com.ibm.tpc.disk.discovery.GenericDiscoveryProcessPlugin. collectDeviceData(GenericDiscoveryProcessPlugin.java:277) at com.ibm.tpc.disk.discovery.TopLevelDiscoveryProcess.colle ctDevices(TopLevelDiscoveryProcess.java:536) ... 8 more
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Control users monitoring FlashSystem devices * **************************************************************** * PROBLEM DESCRIPTION: * * Spectrum Control users monitoring FlashSystem * * devices may experience probe failures, resulting * * in error: * * * * HWN021503E The action cannot be completed. * * * * Invalid checking for data validation: Requested data * * Validation would result in NullPointerEception. * * * * * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
The fix for this APAR is targeted for the following release: IBM Spectrum Control 5.4.7 [ 5.4.7-IBM-SC ] ( release target 2Q 2022 / May ) https://www.ibm.com/support/pages/node/359939 The target dates for future releases do not represent a formal commitment by IBM. The dates are subject to change without notice.
Temporary fix
Comments
APAR Information
APAR number
IT40318
Reported component name
TPC
Reported component ID
5608TPC00
Reported release
544
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2022-03-17
Closed date
2022-04-05
Last modified date
2022-04-05
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TPC
Fixed component ID
5608TPC00
Applicable component levels
[{"Business Unit":{"code":"BU029","label":"Software"},"Product":{"code":"SSNE44","label":"Tivoli Storage Productivity Center"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"544"}]
Document Information
Modified date:
27 May 2022