IT40164: ERROR 500 'INTERNAL SERVER ERROR' WHEN CLICKING ON 'RUN' FOR AN AD HOC MICROSOFT 365 BACKUP USING VERSION 10.1.9

Download Information: IBM Spectrum Protect Plus 10.1.10.x

APAR status

• Closed as program error.

Error description

• The on-demand backup in IBM Spectrum Protect Plus version
  10.1.9 using the user interface steps :
  'Manage Protection' -> Cloud Management' -> 'Microsoft 365'
  -> 'Create Job' -> 'Ad hoc backup'
  can fails when clicking the 'Run' button with the pop-up
  message :
  {"timestamp": "<timestamp>","status": 500,"error":"Internal
  Server Error","message":""}
  
  The same error is seen if selecting a single resource and
  clicking "Run" button on the inventory screen.
  
  The conditions for this to happen are :
  1. The Microsoft 365 backup SLA exists on IBM Spectrum Protect
     Plus version 10.1.8.2 or earlier
  2. The IBM Spectrum Protect Plus appliance was updated to
     version 10.1.9 or later
  
  Scheduled Backup jobs or jobs m365_<SLAName> started manually
  are not affected.
  
  | MDVREGR 10.1.8.2 5737SPLUS |
  
  IBM Spectrum Protect Plus Versions Affected:
  IBM Spectrum Protect Plus 10.1.9 and later
  
  Additional Keywords: SPP, SPPLUS, TS008320773, adhoc, ondemand
  

Local fix

• Create a new SLA in version 10.1.9 and disable the scheduled
  backups in the original SLA.
  Creating a new SLA will trigger an initial full backup.
  Once the restore points associated to the original SLA are
  expired, delete the old SLA.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus level 10.1.9.                      *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in IBM Spectrum Protect Plus level     *
  * 10.1.10. Note that this is subject to change at the          *
  * discretion of IBM.                                           *
  ****************************************************************
  

Problem conclusion

• IBM Spectrum Protect Plus ad hoc backup of Microsoft 365 objects
  has been fixed.  Any Microsoft 365 object can be selected and an
  ad hoc backup initiated by either a single selection and click
  of the Run button or using the Ad hoc backup wizard.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• Apps     O365
  

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels