IT40094: FAILED DATA COLLECTOR CONNECTION MESSAGE DOES NOT INCLUDE THE ENDPOINT INFO

APAR status

• Closed as program error.

Error description

• During installation and configuration for a data collector, the
  connection to the Storage Insights endpoint is tested.  If it
  fails to connect, no information is provided about the endpoint
  address it is trying to connect to, making the issue harder to
  resolve.  The following failure points lack that detail.
  
  1.  Running the data collector installation program directly on
  a host may complete but fail to connect.  Additional info should
  be provided.
  2.  Running configureProxy.bat also indicates that it failed to
  connect but does not specify the endpoint address either.
  3.  The Data Collectors page in Storage Insights typically has a
  message indicating that the metadata is sent to Storage Insights
  at https://insights.ibm.com:443.  However, this is not shown if
  you have a down-level data collector.  The message is replaced
  by a different down-level data collector message until the
  down-level data collector is upgraded.  The endpoint information
  should be available in both situations.  The down-level data
  collector message links to the IBM Documentation for data
  collector upgrade issues, but that does not contain this level
  of detail.
  
  The information about the endpoint address requirement and how
  to check it is in the following IBM Documentation topic.
  
  Learn more about installing data collectors
  https://www.ibm.com/docs/en/storage-insights?topic=collectors-l
  earn-more-about-installing-data&
  

Local fix

• Refer to the following IBM Documentation topic.
  Learn more about installing data collectors
  https://www.ibm.com/docs/en/storage-insights?topic=collectors-l
  earn-more-about-installing-data&
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users diagnosing Data Collector install *
  * problems                                                     *
  *                                                              *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * During installation and configuration of a data collector,   *
  * the connection to the Storage Insights endpoint is tested.   *
  * But not much information is provided about the endpoint      *
  * address it is trying to connect to, making any issue hard    *
  * to diagnose and resolve.                                     *
  *                                                              *
  * Documentation and the data collector installation program    *
  * have been updated to add the endpoint information.           *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 2Q22   [ 54X-IBM-SI ]
  ( release target 2Q 2022 / June )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels