IT40069: ADDING A VCENTER IN STORAGE INSIGHTS FAILED WITH AN AN INTERNAL ERROR

APAR status

• Closed as program error.

Error description

• Adding system of type vCenter in Storage Insights failed with
  error:
  The request encountered an internal error and could not be
  completed. Please try again
  
  
  The discovery failed with following error
  (process_vmware.log):
  
  2022-02-16 16:58:24.426 - DEBUG - Traceback (most recent call
  last):
   
  File "MainLauncher.py", line 270, in collect_data
   
  File "DataCollect.py", line 1724, in collect
   
  File "DataCollect.py", line 741, in get_hypervisors
   
  File "json\__init__.py", line 238, in dumps
   
  File "json\encoder.py", line 199, in encode
   
  File "json\encoder.py", line 257, in iterencode
   
  File "site-packages\pyVmomi\VmomiSupport.py", line 357, in
  default
   
  File "site-packages\pyVmomi\VmomiSupport.py", line 700, in
  __call__
   
  File "site-packages\pyVmomi\VmomiSupport.py", line 520, in
  _InvokeAccessor
   
  File "site-packages\pyVmomi\StubAdapterAccessorImpl.py", line
  42, in InvokeAccessor
   
  File "site-packages\pyVmomi\VmomiSupport.py", line 706, in
  <lambda>
   
  File "site-packages\pyVmomi\VmomiSupport.py", line 512, in
  _InvokeMethod
   
  File "site-packages\pyVmomi\SoapAdapter.py", line 1397, in
  InvokeMethod
  pyVmomi.VmomiSupport.vmodl.query.InvalidProperty:
  (vmodl.query.InvalidProperty) {
    
  dynamicType = <unset>,
    
  dynamicProperty = (vmodl.DynamicProperty) [],
    
  msg = '',
    
  faultCause = <unset>,
    
  faultMessage = (vmodl.LocalizableMessage) [],
    
  name = 'remediationState'
  }
  
  2022-02-16 16:58:24.426 - DEBUG - Writing status file...
  2022-02-16 16:58:24.442 - DEBUG - Exit code: -95
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users attempting to add and monitor     *
  * vmWare vCenter                                               *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Storage Insights throws an error when attempting to add      *
  * a vCenter system:                                            *
  *                                                              *
  * The request encountered an internal error and could not      *
  * be completed. Please try again                               *
  *                                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 2Q22   [ 54X-IBM-SI ]
  ( release target 2Q 2022 / June )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels