APAR status
Closed as program error.
Error description
DETAIL OF PROBLEM: When opening a CSP Case/Ticket for a device problem, ie bad disk drive, using Storage Insights may not obtain the correct location of the physical device. This is due to Storage Insights sending a improperly formed request to the IBM IEPD/CallHome automation tool. ____________________________________ The defect is against component: CreatePMR/Ticket Server/Manager build/release: 54X ____________________________________ Problem as described by customer: Location of the device is inaccurate and the IBM Hardware Support engineer may deliver the FRU to the incorrect location causing delays and confusion. Initial customer impact (low/med/high): med
Local fix
Workaround - Open Hardware case outside of Storage Insights, using IBM Support Portal or by calling IBM Support phone line.
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Storage Insights users opening ticket for a device * * problem * **************************************************************** * PROBLEM DESCRIPTION: * * When opening a CSP Case/Ticket for a device problem, * * (ie bad disk drive), using Storage Insights to open ticket * * may not obtain the correct location of the physical device. * * * * This is due to Storage Insights sending a improperly * * formed request to the IBM IEPD / CallHome automation * * tool. * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
The fix for this APAR is targeted for the following release: IBM Storage Insights 1Q22 [ 54X-IBM-SI ] ( release target 1Q 2022 / March ) The target dates for future releases do not represent a formal commitment by IBM. The dates are subject to change without notice.
Temporary fix
Comments
APAR Information
APAR number
IT40015
Reported component name
STORAGE INSIGHT
Reported component ID
5608TPCSI
Reported release
54X
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2022-02-18
Closed date
2022-03-02
Last modified date
2022-03-02
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
STORAGE INSIGHT
Fixed component ID
5608TPCSI
Applicable component levels
[{"Line of Business":{"code":"LOB10","label":"Data and AI"},"Business Unit":{"code":"BU029","label":"Software"},"Product":{"code":"SSYS7R","label":"IBM Spectrum Control Storage Insights"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"54X"}]
Document Information
Modified date:
03 March 2022