IT40010: EDITING SLA POLICY, A POP UP WINDOW CAN APPEAR: ERROR MESSAGE : ERRORCLOSE MODAL - 429 "TOO MANY REQUESTS"

APAR status

• Closed as program error.

Error description

• Error Description:
  After the upgrade IBM Spectrum Protect Plus to version 10.1.9,
  editing SLA policy, a pop up window can appear with the
  following
  errors:
  .
  Error Message :  ErrorClose modal
  
  
  Error Server was unable to process request.
  .
  IBM Spectrum Protect Plus UI can get a 429 "Too Many Requests"
  response
  
  from the REST API calls to the SPP core backend.
  
  In the IBM Spectrum Protect Plus appliance log, the following
  error will be seen, right before the time error occured:
  [time] ERROR http-nio-8082-exec-297
  c.s.dp.xsb.api.commons.exception.ExceptionMessageTranslator
    com.syncsort.dp.xsb.commons.XSBNotFoundException: Resource not
  found.
  
  [time] ERROR http-nio-8082-exec-297
  c.s.dp.xsb.api.commons.exception.ControllerExceptionHandler
    null
  
  
  In the virgo.log, the following exception will be reported
  repeatively:
  [time] INFO  http-nio-8082-exec-1507
  c.s.d.x.a.e.catalog.recovery.controller.CatalogController
    GET read Versons: Supported object: hypervisorvm objectPK:
  8fec4660429877598478de539563b8cf
  
  [time] INFO  http-nio-8082-exec-1507
  c.s.d.x.api.endeavour.catalog.commons.domain.BaseCatalogProvider
    Read: RecoveryVmwareCatalogProviderImpl, hypervisorvm, filter
  ([{"property":"pk","op":"=","value":"8fec4660429877598478de5395
  63b8cf"},{"property":"sessionId","op":"<","value":1643371525117
  }])
  
  [time] INFO  http-nio-8082-exec-1507
  c.s.d.x.api.endeavour.catalog.commons.domain.BaseCatalogProvider
    Schema: RecoveryVmwareCatalogProviderImpl, hypervisorvm
  
  
  | MDVREGR 10.1.8.0  5737SPLUS |
  
  IBM Spectrum Protect Plus Versions Affected:
  IBM Spectrum Protect Plus 10.1.9
  
  
  
  Additional Keywords:
  
  SPP, SPPlus, TS007937734, pop-up, window, SLA, 429
  

Local fix

• Contact Support Team to get instructions to adjust rate limit
  into application.yml
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus level 10.1.9.                      *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in IBM Spectrum Protect Plus levels    *
  * 10.1.9.3 and 10.1.10. Note that this is subject to change at *
  * the discretion of IBM.                                       *
  ****************************************************************
  

Problem conclusion

• IBM Spectrum Protect Plus level 10.1.9 and newer implemented an
  API level rate limit for security reasons.   The rate limit has
  been relaxed to accommodate most customer environments.  Further
  adjustments to the rate limit can be made in the configuration
  file: /opt/ECX/spp/config/application.yml
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• Platform Other
  

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels