IBM Support

IT39962: FILE RESTORE FAILED ON DISKS OTHER THAN C DRIVE.

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • File restore only worked on C drive. But failed on other drives.


This only involves in file indexing and restore, not file
system

level restore. Similar error could be seen on SQL backup and

restore with initvolume and mount command.


The following errors can be seen from job logs:
CTGGA3054,[x.x.x.x] Failed to mount for volume[ ].

Error: Exception caught on the task

error: [Failed to find the disk instance of Number/DeviceID=4.

Error: ('6'  'MI_RESULT_NOT_FOUND: 
The requested object cannot be found.').]. 
CTGGA1651,[x.x.x.x] Failed to mount disks (d:)

on host (XXXXX). 

| MDVREGR 10.1.9.3 5737SPLUS |

IBM Spectrum Protect Plus Versions Affected:
IBM Spectrum Protect Plus  10.1.9.x
Additional Keywords: SPPLUS, TS008383993, file restore,

winosutil, MI_RESULT_NOT_FOUND , MDVREGR

Local fix

  • N/A

Problem summary

  • ****************************************************************
* USERS AFFECTED:                                              *
* IBM Spectrum Protect Plus level 10.1.9                       *
****************************************************************
* PROBLEM DESCRIPTION:                                         *
* See ERROR DESCRIPTION                                        *
****************************************************************
* RECOMMENDATION:                                              *
* Apply fixing level when available. This problem is currently *
* projected to be fixed IBM Spectrum Protect Plus level        *
* 10.1.10. Note that this is subject to change at the          *
* discretion of IBM.                                           *
****************************************************************

Problem conclusion

  • Fixed an issue with the error handing of mount operation. After
applying the fix file restore will complete successfully without
the mount error.

Temporary fix

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    IT39962
    • 

  • Reported component name
    SP PLUS
    • 

  • Reported component ID
    5737SPLUS
    • 

  • Reported release
    A19
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2022-02-14
    • 

  • Closed date
    2022-03-04
    • 

  • Last modified date
    2022-03-04
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Modules/Macros


    

  • Hypervis FileInde

    



Fix information


    

  • Fixed component name
    SP PLUS
    • 

  • Fixed component ID
    5737SPLUS
    • 



Applicable component levels


    








      
              
                            

              

              [{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A19","Line of Business":{"code":"LOB26","label":"Storage"}}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            01 February 2024
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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