APAR status
Closed as program error.
Error description
After the upgrade to 10.1.9, BACKUP can fail with: SUMMARY,<timestamp>,CTGGA2399,Starting job for policy BACKUP with job name vmware_SLA_POLICY_NAME(ID:<SLA_ID>). id -> <JobID>. IBM Spectrum Protect Plus version 10.1.9-2544. .. ERROR,<timestamp>,Encountered an error executing step basicStep1 in job basicOneStepJob .. SUMMARY,<timestamp>,CTGGA2340,Job policy vmware_SLA_POLICY_NAMEcompleted in 1 sec(s) and ended with status PARTIAL. id <JobID> ERROR,<timestamp>,java.io.IOException: Cannot run program "logger": error=24 Too many open files Appliance will be in unstable state until virgo is restarted. The IBM Spectrum Protect Plus Server log bundles can be extracted fine, but they are incomplete and missing files / directories and appliance can freeze/hang during download. | MDVREGR 10.1.8.0 5737SPLUS | IBM Spectrum Protect Plus Versions Affected: IBM Spectrum Protect Plus 10.1.9 Additional Keywords: SPP, SPPlus, TS007916417, logs, collect, download, bundle
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect Plus level 10.1.9. * **************************************************************** * PROBLEM DESCRIPTION: * * See ERROR DESCRIPTION * **************************************************************** * RECOMMENDATION: * * Apply fixing level when available. This problem is * * currently projected to be fixed in IBM Spectrum Protect Plus * * level 10.1.9 ifix3 and 10.1.10. * * Note that this is subject to change at the discretion of * * IBM. * ****************************************************************
Problem conclusion
IBM Spectrum Protect Plus has been fixed to address "Too many open files" error. Log collection was fixed to assure that open directory handles were closed properly.
Temporary fix
Comments
APAR Information
APAR number
IT39696
Reported component name
SP PLUS
Reported component ID
5737SPLUS
Reported release
A19
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2022-01-20
Closed date
2022-02-18
Last modified date
2022-02-18
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
Platform Other
Fix information
Fixed component name
SP PLUS
Fixed component ID
5737SPLUS
Applicable component levels
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A19","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
31 January 2024