IBM Support

IT39427: IN STORAGE INSIGHTS THE LOG COLLECTION AND UPLOAD OPERATION IS FAILING WHEN A PROXY SERVER IS IN USE.

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APAR status

  • Closed as program error.

Error description

  • In Storage Insights, the log collection and upload
operation may fail when using a proxy server.

The failing POST requests are logged in the
 \_system\log\traceHttpAccess_*.log
file for the device in question.

Example:
2021-12-09 20:36:08.895+0000 [EP-SubJob:
fa4d6560-aee9-11e9-ad80-578dfb60da6e]
[DataReceiverClient.uploadSystemActionResult] [ERROR] Method =
POST URI = https://insights.ibm.com/sapi/<instance-id>/0/dr/srm
/data-receiver/v1/resultQuery = null RequestID =
reqid-xxxxxxxx-DataReceiver-uploadSystemActionResult-0 Status =
500 Duration = -1639081150770 ms
java.net.SocketException: Network is unreachable (connect
failed)

Local fix

  • 



Problem summary


    

  • ****************************************************************
* USERS AFFECTED:                                              *
* IBM Storage Insights users using a proxy server uploading    *
* support data for storage device                              *
****************************************************************
* PROBLEM DESCRIPTION:                                         *
* In Storage Insights, the log collection and upload           *
* operation may fail when using a proxy server.                *
*                                                              *
****************************************************************
* RECOMMENDATION:                                              *
****************************************************************

    



Problem conclusion


    

  • The fix for this APAR is targeted for the following release:

IBM Storage Insights 1Q22   [ 54X-IBM-SI ]
( release target 1Q 2022 / February )

The target dates for future releases do not represent a formal
commitment by IBM. The dates are subject to change without
notice.

    



Temporary fix


    

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    IT39427
    • 

  • Reported component name
    STORAGE INSIGHT
    • 

  • Reported component ID
    5608TPCSI
    • 

  • Reported release
    54X
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2021-12-16
    • 

  • Closed date
    2022-01-26
    • 

  • Last modified date
    2022-01-26
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    STORAGE INSIGHT
    • 

  • Fixed component ID
    5608TPCSI
    • 



Applicable component levels


    








      
              
                            

              

              [{"Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSQRB8","label":"IBM Storage Insights"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"54X"}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            08 February 2022
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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