IT39282: CREATE OR UPDATE TICKET TASK FAILS ALTHOUGH LOGS ARE STILL UPLOADED TO TICKET

APAR status

• Closed as program error.

Error description

• Initiated the action to upload logs for a storage device as part
  of the creating a new ticket or updating an existing one.
  Storage Insights reported that the task failed.  However,
  support found that in some situations the logs were eventually
  available with the ticket.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users uploading support data for        *
  * storage device                                               *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * In Storage Insights, when initiating the action to upload    *
  * logs for a storage device as part of the creating a new      *
  * ticket or updating an existing one, Storage Insights         *
  * reports that the task failed.  However, support found that   *
  * in some situations the logs were eventually available with   *
  * the ticket.                                                  *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 3Q22   [ 54X-IBM-SI ]
  ( release target 3Q 2022 / August-September )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels