APAR status
Closed as program error.
Error description
On Windows Server 2016 guest, an unspecified error may occur during "IBM Spectrum Protect file restore interface (FLR Web GUI)" authentication: "An error occurred during authentication. Try to log in again. If the problem persists, contact your administrator". During FLR Web GUI login, the system checks whether the guest OS is represented in the list of supported guest platforms. Windows Server 2016 is one of the supported platforms, but it is missing in the list. Customer/Support Diagnostics: The mount proxy (MP) trace shows that the MP failed to find the guest VM with using IP address, as below: ..\..\common\vm\vmvisdk.cpp(5307): =========> Entering visdkFindVmByIPSoap() ..\..\common\vm\vmvisdk.cpp(5321): visdkFindVmByIPSoap: searching for IP 'aaa.bbb.ccc.ddd' ..\..\common\vm\vmvisdk.cpp(5331): visdkFindVmByIPSoap: returned morRetPP is 'null' ..\..\common\vm\vmvisdk.cpp(5344): <========= Exiting visdkFindVmByIPSoap() , rc = 0 ..\..\common\vm\vmbackvddk.cpp(22214): visdkGetVMFLRInfoByDNSName(): Error: Failed to find the vm. ..\..\common\vm\vmbackvddk.cpp(22182): EXIT <===== visdkGetVMFLRInfoByDNSName():, rc = 0 ..\..\common\ba\vmback.cpp(4694): vmAuthenticateVm(): guest Id = . ..\..\common\ba\vmback.cpp(4763): vmAuthenticateVm(): Error: operation not allowed for this platform. ..\..\common\ba\vmback.cpp(4765): =========> vmAuthenticateVm(): Exiting, rc = 922 IBM Spectrum Protect Versions Affected: IBM Spectrum Protect for Virtual Environments: Data Protection for VMware 8.1 or later on all Windows and Linux platform | MDVPARTL 8.1.13.0-TIV_5725TVEVM | IT36739 Additional Keywords: tsm tsmve flr TS007149841
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect file restore interface on levels * * 8.1.10, 8.1.11, 8.1.12 running on all Microsoft Windows x64 * * and Linux x86 platforms. * **************************************************************** * PROBLEM DESCRIPTION: * * see ERROR DESCRIPTION * **************************************************************** * RECOMMENDATION: * * This issue is fixed in IBM Spectrum Protect for Virtual * * Environments: Data Protection for VMware file restore * * interface level 8.1.13 on all Microsoft Windows x64 and * * Linux x86 platforms. Note 1: This is subject to change at * * the discretion of IBM. * ****************************************************************
Problem conclusion
IBM Spectrum Protect file restore interface now could restore Window server 2016
Temporary fix
Comments
APAR Information
APAR number
IT39204
Reported component name
TSM FOR VE DP V
Reported component ID
5725TVEVM
Reported release
81W
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2021-11-24
Closed date
2022-01-25
Last modified date
2022-01-25
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
flrgui
Fix information
Fixed component name
TSM FOR VE DP V
Fixed component ID
5725TVEVM
Applicable component levels
[{"Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SS8TDQ","label":"Tivoli Storage Manager for Virtual Environments"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"81W"}]
Document Information
Modified date:
26 January 2022