APAR status
Closed as program error.
Error description
When opening a support ticket from Storage Insights, the customer number field for the selected 2147 storage device is not pre-populated with the correct customer number. (The country defaults to the first in the list, Abu Dabi, also.) You can enter any customer number into the field and select a country, but the ticket will not pass entitlement and be opened unless the correct number is provided. The user opening the ticket may not know the correct number and be unable to open a support ticket for the device. The task to create a ticket from Storage Insights fails. The customer number field should be filled in to reduce the chance for error. To work around this issue: - Manually enter the appropriate customer number if known. - Look at the customer number used on past support tickets for that device and enter that. - Open the support ticket outside of Storage Insights until fixed.
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Storage Insights users opening support tickets * **************************************************************** * PROBLEM DESCRIPTION: * * When opening a support ticket from Storage Insights, * * the customer number field for the selected 2147 storage * * device is not pre-populated with the correct customer * * number. (And the country defaults to the first in the list, * * * * Abu Dabi) You can enter any customer number into the * * field and select a country, but the ticket will not pass * * entitlement and be opened unless the correct number * * is provided. * * * * The user opening the ticket may not know the correct * * number and be unable to open a support ticket for the * * device. Results is the failure to create a ticket from * * Storage Insights. * * * * The customer number field should be filled in to reduce * * the chance for error. * * * * To work around this issue: * * * * - Manually enter the appropriate customer number if * * known. * * * * - Look at the customer number used on past support * * tickets for that device and enter that. * * * * - Open the support ticket outside of Storage Insights * * until fixed. * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
The fix for this APAR is targeted for the following release: IBM Storage Insights 4Q21 [ 54X-IBM-SI ] ( release target 4Q 2021 / December ) The target dates for future releases do not represent a formal commitment by IBM. The dates are subject to change without notice.
Temporary fix
Comments
APAR Information
APAR number
IT39009
Reported component name
STORAGE INSIGHT
Reported component ID
5608TPCSI
Reported release
54X
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2021-11-08
Closed date
2021-11-09
Last modified date
2021-11-09
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
STORAGE INSIGHT
Fixed component ID
5608TPCSI
Applicable component levels
[{"Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSQRB8","label":"IBM Storage Insights"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"54X"}]
Document Information
Modified date:
08 February 2022