IT39001: AFTER A TRIGGERED RECONFIGURATION THE VIRTUAL MACHINES CAN NO LONGER BE LISTED IN THE MMC

APAR status

• Closed as program error.

Error description

• This issue occurs after IBM Spectrum Protect for
  Virtual Environments - Data Protection for Microsoft Hyper-V
  is installed and configured successfully and the data mover
  node password is changed.
  
  
  Starting the Data Protection for Microsoft Hyper-V Management
  Console (MMC) then immediately results in starting the
  configuration wizard. After all steps are completed
  successfully, the MMC is unable to display the list of
  available virtual machines.
  
  A "Verify Node" action can be started and results in:
  
  ANS2604S The Web client agent was unable to authenticate with
  the server.
  
  This is also logged in the file messages.log file in:
  %systemdrive%\IBM\SpectrumProtect\webserver\usr\servers\veProfi
  le\logs
  
  The data mover node error log shows:
  
  ANS1835E PASSWORDACCESS is GENERATE, but password needed for
  server 'IGSTSM52'.
  Either the password is not stored locally, or it was changed at
  the server.
  
  A data mover service trace will not provide further hints.
  But the server actlog will show messages like the following at
  the time the reconfiguration steps were taken:
  
  ANR2017I Administrator ADMIN issued command: SELECT DOMAIN_NAME
  FROM NODES WHERE NODE_NAME='NOENAME_HV_TGT'
  ANR2017I Administrator ADMIN issued command: SELECT DOMAIN_NAME
  FROM NODES WHERE NODE_NAME='NODENAME_HV_DM'
  ANR2017I Administrator ADMIN issued command: UPDATE NODE
  NOENAME_HV_DM ?***? forcep=y sessionsecurity=transitional
  ANR2063I Node NODENAME_HV_DM updated.
  ANR2017I Administrator ADMIN issued command: GRANT PROXYNODE
  target=NODENAME_HV_TGT agent=NODENAME_HV_DM
  ANR0145E GRANT PROXYNODE: failed.  Node NODENAME_HV_TGT already
  has been granted proxynode authority to node NODENAME_HV_DM.
  
  
  ======================
  Diagnostic steps:
  
  When starting the MMC and the configuration wizard is
  triggered, stop the remote agent service (dsmagent.exe) for the
  data mover node.
  This avoids running into the authentication issue.
  After completing the reconfiguration steps, the
  available virtual machines will be listed in the MMC.
  
  =======================
  Affected product versions:
  IBM Spectrum Protect for Virtual Environments
  - Data Protection for Microsoft Hyper-V versions 7.1 and 8.1
  on all supported Windows platforms
  
  
  =======================
  Additional Keywords:
  
  TS005061741 tsm hyperv tdpve mmc gui
  

Local fix

• There are two ways to work around the issue:
  1)
  
  Update the data mover node password using an IBM Spectrum
  Protect server administrative interface, then using a
  backup-archive client user interface save the password on the
  client and update all configured services for the data mover
  node with its new password.
  2)
  When starting the MMC and the configuration wizard is
  triggered, stop the remote agent service (dsmagent.exe) for the
  data mover node.
  After completing the reconfiguration steps, the
  available virtual machines will be listed in the MMC.
  
  Repeat one of the two local fixes each time the issue occurs
  again.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect for Virtual Environments component Data *
  * Protection for Microsoft Hyper-V 7.1.6, 7.1.8, 8.1.4, 8.1.6, *
  * 8.1.8, 8.1.9, 8.1.10, 8.1.11, 8.1.12 and 8.1.13 on the       *
  * Windows Server platform.                                     *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * This issue is projected to be fixed in the IBM Spectrum      *
  * Protect Data Protection for Microsoft Hyper-V client 8.1.14  *
  * version on Windows platform.                                 *
  * Note that this is subject to change at the discretion of     *
  * IBM.                                                         *
  ****************************************************************
  

Problem conclusion

• Data Protection for Microsoft Hyper-V Configuration Wizard can
  fail to authentificate with the Spectrum Protect server because
  of the old password   is used. The wizard was updated to use
  correct password.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• DpHv.msc
  

Fix information

• Fixed component name

  TSM VE DP MS HY

• Fixed component ID

  5725TVEHV

Applicable component levels